Wild Winz Casino - general discussion

If you want to discuss anything related to Wild Winz Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello, the casino has confirmed a refund of my deposits, as my self-exclusion request was not processed in time.

I deposited a total of €800 via Revolut, which I received. I also deposited a further €990 via crypto.

Now I'm suddenly being told that the casino's finance department allegedly said that refunds cannot be processed via crypto.

That's complete nonsense, of course, since you can send crypto manually as normal. I also offered the casino the option of crediting the remaining €990 to my casino balance, and I'll make a manual withdrawal.

Can someone help me get the rest of the money?

So, what did they say about that option, please?

If there is no solution from the casino side, you still have the option to file a complaint here.

Have you thought about that?

Yes. But honestly, you never help with refunds...

Well, I'm not sure about that if I see all the resolved complaints in our database and the sums we help our users to get. 🤷‍♀️

It's completely up to you, of course.

I have now filed a complaint and hope for your support.

Know that our team will do everything possible regarding your complaint, of course.

I believe that by now you are very well informed and aware about how to do things right.