Wettzo Casino - general discussion

If you want to discuss anything related to Wettzo Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I haven't been successful in getting winnings from wettzo before.

Hi I've been in contact with wettzo constantly, I never used bonus to win. I filled in registration form they t[ok my money. Now it wont let me fill in a registration form again with my selfie and driver's license. What do I do?

Hello, I'm sorry to say that this casino is not very trustworthy. Hopefully the complaint will help; however, I am quite concerned because the casino has a very low Safety Index, which mainly reflects its ability to pay fairly.

There is one thing I do not understand, though. You seem to be trying to register again for some reason. You know that almost every casino allows just one and only one account to be registered, right? Maybe it would be safer to focus on the first account registered. Such a casino will very likely use anything against you.

Speaking of which, please feel free to use VPN and check out the casinos Safety Index: https://casino.guru/wettzo-casino-review 👈

Better do that each time you aim to register somewhere.

I've been looking for for a trustworthy casino. I dont think wettzo casino wants to pay out. I gave them everything they asked for. Its been on pending for days.

We'll see if our team can help us resolve this or not.

Based on what you said, you had to verify your account. Is what you sent them still pending, or have you already been verified? 

Hi Eile,

Have you More Infos about Wettzo. Sience 6 Days they have not pay my Win 1140€

Has anyone managed to get their winnings at all?

Hello, are you asking because you have money here also?

Can you tell me more about what is happening?

Hello, I have been waiting to receive my winnings from Wettzo since 17th September

Hello, and thank you.

I assume the account has been fully verified and the withdrawal was approved. Any hints from the casino about what has been happening? I frankly cannot see much in the complaint, so I hope you don't mind me asking here.

Sadly, this casino is not very trustworthy when it comes to resolving complaints, which is why the rating is so low. Let's see how it goes.

My original £600 withdrawal from 17 September was reversed back yesterday into my Wettzo account. I decided to test the withdrawal process again by requesting £50 from the same balance, and that £50 was successfully processed and received in my account today.

I then requested a further £150 withdrawal from the remaining balance. I am now waiting to see whether this is processed successfully.

This is important because my account is fully verified and the £50 withdrawal has demonstrated that Wettzo can successfully send withdrawals to my account. I will keep you updated once I know what happens with the £150 withdrawal.

Thank you for your assistance.

This is positive progress, even though it may have looked less convincing earlier. Thank you for this update and surely let us know how the rest of the money was handled.

Hopefully this was a one-time complication and from now on, all will be well! 🙂

Hi,

Another update regarding my withdrawal issue.

After my original £600 withdrawal from 17 September was eventually reversed and returned to my Wettzo balance, I made a £50 test withdrawal. This was successfully processed and received by me yesterday.

I then requested a further £150 withdrawal. I contacted Wettzo today, and they confirmed that the £150 withdrawal is currently showing as pending and that their standard withdrawal timeframe is 3 business days.

I have asked them to confirm that there are no issues or restrictions on my account that could cause the withdrawal to be reversed again.

I will continue to monitor the withdrawal and update you once I receive the funds.

Hi, noted, thank you.

Let's see what the response would be, but I hope there is no unexpected complication ahead of you.

Staying in touch!

I contacted Wettzo2 live chat today to ask for an update. My message was read, but the chat was then closed without giving me any response. I have now found that the live chat has been blocked/disabled for me again, so I am unable to contact them through the chat.

This is particularly concerning because they previously processed and paid my £50 test withdrawal, which showed that withdrawals to my Revolut account were possible.

I am now waiting for the £150 withdrawal to be processed and for access to customer support to be restored. I will provide another update if I receive the funds or any response from Wettzo2.

Oh, it seems like the product expert is not very into payments, which is not that unusual.

However, closing chat like this is an entirely different situation and not what I would expect or appreciate. Frankly, that leaves little room for anything other than waiting, I wager.

This is the latest replay from the casino

I see, much appreciated.

So, some kind of further internal check has been triggered, even though the initial smaller amount was already approved. It usually does not say much, as in this case, but it is a bit of a surprise given the circumstances. I'd say the amount is still not significant to dive into for example, deep AML checks... what are your experiences with further checks, maybe?

Wettzo has contacted me again regarding my outstanding withdrawal.

They have now extended the response time by another 24 hours, stating that their finance department is still working on my case and that they will contact me once they receive a response.

This is yet another extension after I have already been given several different timeframes, including 24 hours, 90 minutes and other promised response periods, none of which resulted in my withdrawal being resolved.

I am still waiting for my outstanding withdrawal to be processed and paid.

I have remained fully cooperative throughout the process, and my account has previously been shown as fully verified. I have also repeatedly asked Wettzo to address their previous allegation that I have multiple accounts. This has still not been properly explained or supported with any evidence. I have only ever had one account with Wettzo.

At this stage, I am concerned that the finance review is simply being extended indefinitely rather than the issue being resolved.

I have replied to Wettzo requesting a clear and final resolution within the next 24 hours, rather than another extension.

I will update this complaint again as soon as I receive a further response or, hopefully, the withdrawal.