Wettenlive Casino - general discussion

If you want to discuss anything related to Wettenlive Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Best casino so far, hope it stays that way. Paid out 700 euros 2 weeks ago and was in my account within 3 working days. now another 950 euros in payment, hope that it goes again so quickly.

Hello!

Found yourself a new favorite? 🙂 I'm glad to see that! Keep us posted about your most recent withdrawal.🤞

Of course, as soon as the money is in my account, I will confirm it here.

I requested the payout on Friday and it was approved on Saturday. Now let's see, there is also a public holiday in between.

You're right! I forgot the banking holidays - thanks for the notice and looking forward to hearing good news soon. 😉

The money was in my account today on Tuesday, although yesterday was a holiday 😄 now I have another 300 euros in the payout, but the support said they had a problem in their system.

I read the first line of your reply and automatically gave it a like. Now I see the rest 😀.

Well, have they specified what the problem is? I know,...in the system! 🙄

They just said they can't process a withdrawal at the moment as they have a problem with the system. But that was solved by evening. My withdrawal was approved and was in my account the next day. Think it's great that there are still such casinos where you don't have to think about whether they pay out or not. Now I've discovered a negative point. I actually only play in casinos where I can set the deposit limit myself, which is also possible here. You can only delete the limit in such a way that it is immediately active again and you can deposit again immediately. That's why I use the time-out option, which you can choose from 1 day, 7 days, 2 weeks or 6 weeks. But all in all a really great casino.

That's an interesting notice you made about the time-out limits - thank you! Casino's responsible gambling tools were reviewed as very good, I appreciate it works well for you in the end.

I'm also glad you got the money rather immediately - if I may say so. 🙂

Live betting site – extremely shady? Password reset doesn't work, ID immediately demanded, now radio silence.

Hello everyone,

I urgently need advice and would also like to warn against Wettenlive.

Here's what happened:

The password reset isn't working. No matter how many times I try, nothing happens, or it simply doesn't work. So I contacted support, expecting them to help me with the technical details.

Instead, without any further examination, the demand came immediately that I should

send my identity card

plus a photo of my face with my ID next to it

by email (!).

That alone I find highly questionable. Nevertheless, I cooperated, but I redacted my ID number because I consider it absolutely negligent to send such sensitive data unprotected via email to any support department.

Support response: Not accepted.

They wanted the ID card unredacted.

Honestly:

👉 A broken password reset and the first step being taken is to request complete ID data?

👉 No alternative route, no secure verification, nothing?

To me, that sounds like a scam and not a legitimate KYC process.

I then clearly wrote that I:

Do not send unredacted documents by email.

I would like to close my account

I want my credit balance paid out

Since then: complete radio silence.

No further response. Nothing at all.

In summary:

Password reset broken

Immediate demand for highly sensitive documents

Redacted data will be rejected outright.

no further response to payment and closure requests

This strikes me as highly unprofessional, and I seriously wonder if they are trying to pressure users with ID requests or delay payouts.

My questions for you:

Has anyone had similar experiences with live betting?

Is this procedure even permissible?

What steps would you advise me to take (licensing authority, payment provider, class action lawsuit, etc.)?

I am grateful for any advice — and hope that this post will at least make others cautious.

The case has been solved.

Today I deposited 4 x 100 Euros.

Unfortunately, not much happened. The stake doubled once, then dropped again.

Support was always polite.

If I deposit there again, I'll let you know if I win anything. Let's see how quickly the payout takes...

Hello,

Thank you for describing the procedure needed to bypass the broken password reset feature. Understandably, there were doubts about the initial request. The password reset feature remains a security concern; therefore, precise verification is necessary, even if it feels unusual to pass it via email.

However, it sounds like you handled the situation well, and it's great that the problem has been resolved.

Wish you a lucky strike soon so we can see how the withdrawals are handled.

Much appreciated in advance!