WARNING: Slots Dynamite asking for 11 documents (including tax returns and payslips) to block a €250

Good morning everyone,

I want to publicly report the behavior of Slots Dynamite casino. I tried filing a formal complaint, but the casino doesn't appear on my Italian selection list, so I'm posting here on the forum, hoping their representative will respond.

My situation is absurd: I deposited only €50, completed the initial KYC verification, and won about €250. When I requested a withdrawal, I received an email with a crazy and disproportionate request for 11 separate documents to unlock my money. Among other things, they demand:

Pay slips or letters from employer (Source of wealth)

Tax Return / Tax Certificates

Complete history of bank transactions

3 different proofs of residence at the same time (utility bill, bank statement and rental agreement)

All this for a withdrawal of just €250! I categorically refuse to send such sensitive and private financial information to an unregulated platform for such a small sum. This is clearly an obstructionist tactic to avoid paying players and force them to forfeit their winnings.

I'm requesting the forum moderators to review this case and take action against this inappropriate behavior. I have complete screenshots of all 11 requests ready to share.

Hi, if the issue is that you need to verify your account and submit the documents you showed me to the casino, then in my opinion, these are all fairly standard documents that players are commonly asked to provide. Sometimes you may not need to submit every single one of them, but in most cases, players are asked to provide at least half or even three-quarters of these documents, so I wouldn’t consider them unusual.

If you want to receive your money, you’ll most likely need to provide the requested documents to the casino.

As for the complaint, even if you can’t find the casino because of regulations or similar restrictions and it doesn’t appear on your screen, you can still open a complaint by selecting "I don’t know a casino" or choosing another available option, and then explaining in the text which specific casino the complaint concerns.