Vox Casino - general discussion

If you want to discuss anything related to Vox Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

https://voxcasino19.com/pl/

Hello. On 14/04/2025 I won 15 thousand PLN. I have not received the full withdrawal of funds until now. The regulations state that for such an amount you have to wait up to 14 business days. I waited 14 business days and then they wrote me that they cannot send such an amount, I have to divide the withdrawal into transactions of 200 PLN. After splitting the transaction, they wrote me that I had to wait 14 business days again, so I waited. After 14 days, they wrote me again that my payments were suspended because they had to conduct verification. I passed verification at the very beginning, sent all the documents and everything was successfully approved. And the payment will be suspended until the verification is completed. It's been 2 weeks since this information and the support department keeps writing back that there is no time frame for the verification. So I can wait for the payment for 1 week or 1 year, it all depends on when they want to do it. Although I don't trust them anyway because I think that after the verification they come up with something new. Guru, please help me.

I can see that it is really a long-going situation, so you should file a complaint here, and our team will try to intervene.

Please follow this link and explain the whole situation, please.

Verification doesn't work at all!!

I deposited money, but the money was not credited!!

I am told to contact my bank so that the deposit with the time of day can be presented in PDF format.

I deposited several times, and the money is simply gone. Support only has standard messages!

Never play there again

Vox Casino is a disaster. I've been checking for a year which casino is profitable and it's not Vox. I only won once in a year. 2889. My husband also played. He won 1000, but he had to roll over the winnings and lost. I can't withdraw because they canceled one of my bets. There's an error and the rest are being processed as quickly as possible, which is in 5 days. The 24/7 support service is very unpleasant. I should close this Vox because it's just a waste of money.

And did you get the document from the bank where the payment is shown?

If so, they should investigate it and find out where the money went.

I'm sorry, but what's wrong with the text of your post? It's really difficult to read this way, actually. 🤷‍♀️

Please tell us, what do you mean that your bet was canceled? The winning bet, or what?

Since September 22nd, I've received one payment of PLN 1,000, with around PLN 47,000 still outstanding in my account. They're constantly delaying payments, and the consultants are sometimes condescending, deceiving me by saying the payment will be received the next day. They ignore me, and they don't care about what I say. Furthermore, I'm a VIP with expedited payments, which seems to be a lie. A complaint has already been submitted.

As far as complaints are concerned, that's definitely a great move, I wanted to suggest it to you too. 

If the casino hasn't been able to pay you for so long and nothing is happening, just excuses, then it would be good if our team could help.

How quickly did you manage to get that first withdrawal? Did the casino say anything more specific about why it might take so long? 

They keep writing that they're receiving more bank withdrawals than usual, and the funniest thing is that one of the consultants wrote that if my withdrawal is delayed and doesn't arrive within the promised 5 days, well... I have to wait another 5 days. Of course, I have photos of this conversation. And that I'm not waiting 1,000 days, but 5. So rude

It's okay that they may have more withdrawals, but players shouldn't have to wait over a month for their money. That's not normal, and if they can't give you an estimate and keep extending the time, that's not okay. 

That's why we're going to try to help you somehow.

I'd be happy if you kept me informed about how things are going. 

I have a lot of documentation on them, lots of calls, emails. The bigger problem is that they perform verification and "account checks" almost every week to artificially extend the payout. Of course, I understand that this happens occasionally, but not every week. Recently, they completed the verification process the same day and started a new one two hours later. For example, I requested a PLN 4,000 payout, and I've been waiting 5-8 days for it. After those few days, I receive a message telling me to cancel the payout and submit requests for PLN 200 each. After that, the payout time resets, and importantly, PLN 200 was received PER DAY, which isn't much.

Yes, I would say that's a pretty low limit for a casino. 

If it were just a little lower, it would be fine, but they should communicate with you, not make you wait a week and then tell you what to do and reset everything to zero. 

There may also be additional verification, but it certainly shouldn't be the way it is now. 

But as I said, we'll have to be patient and wait for further developments. 

Hello everyone, I recommend you read my complaint about voxcasino and make up your own mind. After I paid out the 50,300 PLN complaint, they blocked the rest of the 45,000 PLN. They think they have clean hands, but they're thieves. Don't fall for it.

Do you know if it's possible to claim a refund from foreign casinos if you're banned from OASIS in Germany?

I just looked at it and it may not be final yet. According to what Michal wrote, he wants some evidence from the casino on the basis of which it decided to act in this way. 

I advice you to read this thread.

Don't tell me that the reason for the alleged blockage is normal..

They will do anything to get rid of a player who does not bring them profits.

I don't know where exactly in my answer I mentioned something like that. I said that Michal asked for further evidence from the casino. You will learn everything you need to know, including the outcome or anything else important, from him.