Volerbet Casino - general discussion

If you want to discuss anything related to Volerbet Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Do not deposit here !!! I deposited $800 in ETH and my balance never appeared in my account. It’s been 14 hours and they sayings to keep waiting!!! what a scam and a joke !

Hello, that's certainly an unpleasant situation. Would you kindly keep us posted? Maybe it is indeed a matter of time.

Yes very unpleasant never experienced this type of scam before ! It’s been over 36 hours now and the money has still not been added to my balance.

Such a scam it’s now been over 48hours and this is all they say !!!

Well, I would not personally start with words like "scam" after a few days, but that's probably a matter of opinion and experiences. I get that.

Since it has been some time now, may I know how things have developed, please?

In my experience the longest amount of time any casino has taken to credit my casino account is an hour and support is always able to help. So yes in my opinion this just screams scam.

Nothing has changed they continue to say it’s being sent to a team and they will contact me. Even though the transaction proves they received it 8 days ago.

I see, so it's not about scamming with no intention to pay but about delay; you can see that in almost every thread on the forum. And it's a valid and nasty experience, even though it's not a proven scammy site. But it is not relevant; it is just words. I hope it won't take any longer, because I feel that nothing I can add will actually help here. The casino must find a way. Fresh casinos always pose a bit of a risk; it would be great if they improve the experience very soon.

That’s correct nothing you add here helps 😂 but thanks for your opinion.

Also 12 days without an answer from casino sure looks like they plan to not pay which was why I warned others and called a scam.

now if casino guru could just reply to my complaints as fast as they have an opinion would be great.

Yep, point taken. 👌

Regarding the complaint, I'd like to highlight that there are fewer than 20 people for more than 1700 open cases. It is not convenient, I know. Yet let me kindly ask for your patience.

This casino is a complete rip-off and should be shut down immediately!!!

My withdrawal is being refused because I violated the bonus guidelines by withdrawing too much, even though I was only allowed to withdraw 5 times the bonus amount.

What kind of reasoning is that?

Everything was fine and dandy, but €1250 was deducted from my €1500, leaving only €250!

And they won't give it to me!!

This is simply a rip-off!!!

Hi. What kind of bonus did you actually have?

Quite often, if a bonus comes with a maximum cashout limit, the casino will cap the amount you can withdraw once the wagering requirements have been completed. So it would be useful to know exactly what bonus you used and what its terms were.

It was a special welcome offer: 300% up to 3000 EUR

I didn't play for more than €5.

I complied with all the conditions.

I deposited €50 and am allowed to withdraw a maximum of €250.

And because I had more in the payout, I'm getting nothing now.

What is this supposed to mean?

This is simply a scam!!!

That definitely shouldn’t work that way. If all of your money disappeared, including the €250 you should have been able to withdraw, and the casino hasn’t properly explained why, I would recommend submitting a complaint with us.

You can find the link here.

If the bonus had a maximum cashout of €250, then reducing the remaining balance and allowing you to withdraw those €250 would make much more sense to me. Of course, that is assuming you didn’t violate any other bonus terms.

So I’d suggest going through the complaint process and letting our team investigate the whole case, including what happened to the balance and what exactly the casino is relying on.