Vipsta Casino - general discussion (page 2)

Do you actually know how much money I'm likely to be withholding if you simply continue processing my complaint and establish contact with the casino?

We also don't agree with some situations, even if the casino has them in its Terms, and we don't think they're all fair. I don't want to keep going around in circles, and I think I've told you everything I needed to from my side. You received explanations from us regarding the complaint, reopening, and even here from me on the forum. 

I'm sorry, but I have nothing more to say on the matter.

Hello there, welcome to the forum, though I guess inconveniences could be better. Well, I understand the withdrawal has been slower than expected, yet still the best action is patience. If that helps, I checked the forum and found no one else currently concerned about withdrawals at this specific casino. I suggest staying in touch here to, let's say, monitor how the casino proceeds further.

Is that okay with you?

Hello Andrea, and thank you for reaching out.

Just in case something is not actually right, we can always talk about it here or eventually I'll help you with the complaint. With luck, it wont be necessary, of course. 🤞

Hello,

In the meantime, I have cancelled my withdrawal request, so my previous post is no longer relevant.

Thank you for your time and assistance.

Kind regards,

Andrea

Hello, it would be helpful to keep the posts visible even after the situation is resolved; it provides context for the thread. Well, your posts were relevant, as was a follow-up on the matter. Thats how forums work. 🙂

Stay well.

Hi Radka,

I’m sorry, I didn’t think of that. I’ll keep it in mind next time and do it that way.

Have a nice day 🙂

Hi, Andrea82.

Don't worry, I understand why you deleted the posts. I just wish all your future withdrawals and deposits were swift and safe. 😉

So I made a withdrawal request on July 22nd and the money still hasn't arrived and they don't have a reasonable explanation for it, can you help?

Hello, it sounds like the casino told you something but for some reason it's not the answer you would like to hear. Am I close, maybe? Well, if the casino fails to resolve the problem within 14 full days, our mediator can take a look at that. However, I think it's fair to say that a possible solution usually takes some time as well.

I checked the casino details for you and they pretty much meet your own casino review; it doesn't seem to be the best casino in many ways. 😐

Well, they have a different reason every day why the payment is delayed, today it was the payment providers' fault because they supposedly have a backlog. And now the weekend is coming, so there's probably another reason why it won't work, casinos like that are so annoying!!! Well, let's wait a bit longer...

Oh I see. I get it's annoying; ordinary delays can happen but as far as I can say, it feels much worse when the support cannot share something consistent. Well, as you said, we have to hang in there. I hope it won't take long!

Amazingly, today I got my money back, so this complaint is now unfounded😊

Hey, that's fantastic news. I mean the money! Objectively though, I'd say they should work on that. If I'm not mistaken, it took almost two weeks.

I have the same problem with this casino as the previous speakers.

Withdrawal requested on 23.08.2026

I asked several times and received the following answer:

- "Your payment provider is experiencing problems" or - "We are very busy"

My payment provider definitely has no problems and the payout has been pending for almost two weeks.

I urgently need help.

Hello, sorry to hear that. Perhaps the complaint we discussed with the other player would also be useful; I personally would not hesitate to complain. Just please do not consider an immediate solution; it usually takes a few weeks, depending on the circumstances, of course. On the other hand, the casino may feel more motivated to finally resolve the payout.

Are you familiar with the free complaint feature 👈, please?

I won't file a complaint yet and will wait a while. The experiences with this casino described here should be reason enough for this casino to improve.

I'll keep you updated.