Vegasino.io Casino - general discussion

If you want to discuss anything related to Vegasino.io Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Well do be fair I am not still sure if it’s a scam or not.

but I recently did one account at Vegasino I spend about 60euro got in roulette 770+ so that was good enough

the issue was in the withdrawal, 2 times it got cancelled with out any reason do why

the response from the casino was that "the had some technical issues and that everything will be alright just try again"…… and that sound 😂 let’s say scamy so yeah still waiting for my money….well you know that I know I will never get them

Hello, I know this may sound shady but this kind of thing happens in casinos quite often. Technical problems can occur, so if you made a withdrawal just a few days ago, I would give it some more time and see what you get. Have you tried asking them if it would help to change the payment method? 

Let me know.

I also wanted to try this casino, deposited about 65 euros and won 280, made a withdrawal request on 11.12 to date still nothing. in the verification phase.. in the acceptance phase.. even the customer service chat says that he does not work in the financial department and therefore cannot give me answers about the time.

A question to you, but why do you keep the "HIGH" rating? Do you have any news if the casino has paid anyone? From the complaints I see on your page it seems to me that you just collect and do not pay. Strange policy to attract players.

Good afternoon everyone!! I also don't understand how they continue to maintain a high rating after all the complaints, which I say from my own experience, the casino has no intention of solving... I've been trying to verify my account for how long to collect the withdrawal and there is no possible way to solve the problem. I just hope they lower the rating because there are already many of us affected... greetings and thanks

I've been waiting for 14 days and they tell me every day to be patient and that my request is a high priority. Mercy

Hi there.

Just to avoid misunderstanding, we most importantly marked this cassino as closed. Because it seems like closed one. The previous rating 6,6 out of ten is far from "high," if you ask me. And also the reviews explain that in the case of freshly established casinos, no one can verify their trustworthiness until the time proves their intentions:

"The greater the Safety Index, the higher the likelihood of playing and receiving your winnings smoothly. Vegasino.io Casino scored a Safety Index of 6.6. Given the fact that it is a new online casino, the assessment may change after further evaluation and gathering more data. Thus, we have marked it as a Fresh online casino for the time being."

It is all stated in the review, but it seems like you only remember the Safety Index value for some reason. 🙂

Can you please confirm you are currently in contact with a real person working in this casino? I'd like to investigate whether they keep accepting depostis and became a "zombie casino" rather than a closed one!

Hi there! Are you in touch with a real person, or rather some bots, for instance? We have been told the casino has closed down.In any case, I'll inform the Data Team to see what can be done about that.

Hello, could you kindly read my posts I just sent to the other players, please? To our knowledge, the casino has closed. Anyone who has been waiting more than 14 days for the payout should submit a complaint at least. To make the issue official.

Hello The casino is far from closed unless it closed yesterday. I played and deposited without any problems, the live chat responds in person, not a bot. However, on the application the withdrawal is still in phase 1 of 5 for 4 days (we are verifying etc.) and the chat responds by sending a pre-set message and giving you banal reassurances saying that everything is regular. The fact that this casino does not ask for verification of documents etc.. makes me think that I will never see my money again.. Regular yes ... but they do not pay. And in any case I reiterate that Vegasino of the Radini NV group is regularly open and functioning.

Just paid 100 euros of total 280, waiting for the other 180

I had requested 3 withdrawals of 500€, they gave me one and the other ones were returned due to a technical problem. I can say they are ridiculous. Tragic

They completed all my payments today.

Not me! They sent them back!

I think that you got confused and wrote to this thread instead of the thread of Vegasino you play at here. Is that right?

No problem at all, though. If you have anything more to say, please write to the right thread of the casino so our users don't get confused.

I hope that you'll receive the whole amount soon, and maybe then you will describe your experience in your user review for the right casino. What do you say?

Here's the link, so save it for later perhaps.

I believe you also play at this casino here. Is that right?

This is the wrong thread, so please continue the conversation in the right one you have written in already.

That is really great.

So what do you say about that user review? Will you try it?

Hello, I've had a withdrawal since March 13th and it still hasn't come out of the first phase. I've already spoken to them and they always say the same thing and the money never comes.

What is the first stage exactly, please? Is it some kind of verification process? Have you sent all the required documents?

Please tell us more about it, and we'll try to figure out what can be done to move faster with your withdrawal.