Vegasino Casino - general discussion (page 9)

Hi, yes I played, I have three pending withdrawals from the 21st without any progress, plus I had another 2500 in the account that I ended up playing, so I only have three withdrawals left, one of 500, one of 300 and one of 200

I've just contacted support and they've told me that they're going to process 2 of my requests tomorrow. We'll see if it's true or not.

From my experience with NovaForge LTd casinos, they do pay out, but they try to delay as long as possible so that you eventually lose your winnings and cancel withdrawal requests. Try not to play for a few days, that's my advice, I can't say any more 🙂

Hello,

I won €3,000 playing Blackjack on January 9, 2025, but the amount has not been credited to my account as of today, February 3.

In the live chat they always just say that they are working hard on it, but nothing happens. Has anyone had similar experiences or a tip on what I can do?

Thanks for your help!

What is the amount and date of your withdrawal requests?

Hmm, so this is precisely this kind of "VIP withdrawals". So, it all makes perfect sense to the casino, yet I'd say something is not quite user-friendly. I would hate to predict anything, but this is getting very common situation. I suggest submitting a complaint once the casino makes you suffer from a side effect of winning bigger than usual. Withdrawal limits should always be respected, and lowering VIP status due to winnings sounds quite stupid to me. Since the complaint is free, I would leave the chance open. My colleagues will tell whether it makes sense to get this situation to the casino representative. In my opinion, it is at least a very negative user experience.

Hi there. I'm sorry to say that this whole thread is about the delay at this specific casino. Have you considered complaining officially? We will try to help you out with that.

Use this link 👈, follow the steps, and create an official complaint.

In my opinion, you have been waiting quite long.

It's a very negative experience indeed, but they've made it clear in the terms and conditions that the VIP level can be changed by the ratio between withdrawals and deposits, so I guess there's not much you can do, unfortunately.

Anyway, today my withdrawal requests from January 27th and 28th were processed.

So at least some good information. Right?

Is the money already in your account? Which payment method you used, by the way?

Yes, the money is already in the account. I used Skrill and Bank Transfer (both are immediate, they reach the account instantly).

In case you would like to rate the casino, here's the link you can do so.

Your user review can help others when deciding whether to play there or not.

I initiated my withdrawal on February 10th and it hasn't been processed even after 10 business days. The customer service representative refuses to respond by email and the chat staff casually tell me to wait patiently. I tried to file a complaint on this site but for some reason it won't let me write a report. Please someone help me so I can get my money before the weekend

Hi, I don't know if you'll be able to get your money before the weekend if the casino keeps repeating the same thing to you, which I'm quite upset about.

However, my question will be directed to the complaint that you can't file with us. What exactly is the problem please? Can't you write anything or are the words being erased when you write them?

Try basic things like changing your browser, deleting cookies, or filing a complaint using an anonymous window. If that still doesn't work, get in touch and we'll try to find out what's going on.

Unfortunately, I'm in the same situation. On February 17, I requested my first withdrawal. Customer service simply doesn't respond (I contacted them 3 times by email) and no matter what question you ask in the chat, you get the same pre-written messages... I've finally won €16,000 and now I'm really scared that I'll never see this winnings... I haven't played for a second since Thursday and am just hoping for a miracle...

I would like to know if there is another email address where I can get a reply?

Not much to be found aside from this:

Beware Vegasino1.com or Vegasino they did not pay me the winnings and they are taking their time as they can. I deposited €100 and won €431 at roulette. I tried to withdraw and they told me that within 3 working days I would have the money in my account, guess what... they did not send me anything after 3 days.

I'm speaking to you from my personal experience in February I won around 3500 euros, I made a withdrawal of 1000 and they took 14 days to approve it, they give it to you but you have to wait, I gambled away the other 2500, they waste time for this very reason

But did the €1000 arrive in your account?

Yes, yes

Good evening, I made 3 withdrawals of €500 from March 1 to 3 and they have not been completed. In the live chat they are trying to reassure me, telling me that everything is fine and I will get the money, but we are on the 7th business day and nothing is happening.