Vegasino Casino - general discussion (page 11)

i've been waiting for the two withdrawals since march 10th and 11th

what is your email address to make a complaint? Whenever I do it here on the site I can't complete it, Captcha error always appears.

I've tried on my IPhone and also on my PC and always without success.

Well, this problem arises quite too much times in the last few days, I mean with captcha.

We try to solve this issue but it is not so easy as it looks.

In this matter we could use a little help and we will need some information form so we can try to fix it.

Can you please provide me:

1. Can you take a screenshot when captcha appears with exact time and also tell us the time zone (the best it would be in UTC)
2. Also it would be helpful to make a screenshot with whole screen where we see also the domain you use.
3. Which account you are logged in.
4. Ip address would be great too if you are able to find it.

Based on these factors we maybe can track potential problem even though it is more complex. I do not promise 100% success but at least we can try to find out what can be the problem.

Also, did you use VPN?

I know it is lot of questions but I suppose, without that we won't move further.

Additionally, I can maybe advise you with basic things like- deleting cookies, changing browsers but these info would be really good to have.

Thank you for your assistance. 🙂

All this to make a complaint? Can I send my complaint in writing via email?

Hello,

I imagine this is complicated, but in order to prevent this problem from happening again, we really need your help too.

Kindly send us the update per email community@casino.guru

Also, please report your complaint via email at complaint@casino.guru, and "captcha error" into the email subject.

Our colleagues will help you from there. I'm sorry for all those inconveniences.

But what email do you want me to reply to?

Kindly send us the update via email at community@casino.guru:

make a screenshot of the whole screen where we also see the domain you use when captcha appears.

Add exact time and also tell us the time zone (the best would be in UTC)

An IP address would be great too if you are able to find it.

Thank you 🙏

HI

did they pay you?

I'm still waiting...

I've already replied to the email with information about my case

That's great. I see the complaint up and running.

But, what we as the Community Team (not related to the complaint) really need is the following:

a screenshot of the whole screen when the incident appears—where we also see the domain you use when captcha appears. (not screenshot of the complaint submitted on your behalf)

for example:

Add exact time of the incident (the best would be in UTC)

An IP address

Do you think you could kindly try one more time? 🙏

How long did it take to receive the money?

Miguel, I'm in the same situation as you, I've had 3 requests for 500 euros since the 22nd and so far they haven't paid me.

Hey, you didn't even get one withdrawal out of the three? Neither in the past? Did the casino tell you why you've been waiting so long? 

Obviously, in your situation, I would try to use our help and open a complaint. 

Have you thought about it? 

If so, click here to proceed. 👈

Our team will try to do everything they can to help you.

Hello, I've been waiting for the withdrawals for almost a month. I've written to Pr, it doesn't give a solution, nothing, and on top of that, I don't know what happened, the withdrawals were canceled and I'm waiting and the truth is I don't know what to do anymore.

And of course now I have to start over.

Hello,

I honestly would not expect the Public Relations office to solve delayed payment. Perhaps it was just a faulty translation; sometimes it happens.

In my opinion, such a delay is worth an official complaint. Are you aware of this free-of-charge feature, please?

The instructions are here 👈 and I hope you will give my colleagues a chance to investigate the situation. The process aims to help players to get the money out from casinos, if that is possible.

I don't know why Casino Guru rates them that high when everyone has payout problems.

Also, with all the other NovaForge Casinos.

What do you mean by payout problems? That they have delays and such? I've looked at the complaints you've highlighted and the casino has one unresolved, which I wouldn't say is a bad thing at all, on the other hand.

Do you have any withdrawal problems too? 

Why all the ratings on casinos here all good wen 100 percent the reviews are bad casion guru are as bad as any casino but like trust pilot wont allow real negitive reviews only fake 5 star reviews scum

On Trustpilot they pay for positive reviews... they are good by force... if you write positive reviews for some casinos they give you free bonuses (e.g. Bullsbet)