Vegas Wild Casino - general discussion

If you want to discuss anything related to Vegas Wild Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

hi, I joined the Vegas Wild Casino, taking advantage of the no deposit bonus by winning 210 euros, requesting a withdrawal, sending all the verification documents and depositing as per the rules, all approved and ok, but today I can't find my deposit of 25 since I don't have it still played, and I receive an approved withdrawal email for 75 euros, I ask for clarification in live chat but they don't explain the reason for the removal, only that the 25 have been returned, I am quite an expert in casinos and I ask for clarification what time is the no deposit bonus was maximum withdrawal 50, if yes we agree but it doesn't seem to me that it was in the terms of the bonus but what time it was, what does it have to do with returning the deposit not played to date? can't play after 3 4 days etc pending withdrawal of a bonus? if so, it's a bit strange as a method, however if so, where is it written in the terms and conditions that it doesn't exist? then I press and I will lengthen it not by 160 less if the rule is that God forbid but other platforms subtract directly from the release. I say what they leave him to make a withdrawable fund up even all withdrawals? can't they make sure that only the withdrawable one can be cashed in and maybe it's enough to subtract it from the withdrawal operation without leaving higher funds imprinted, I repeat until the last operation? I would like a clarification to these 160 euros less winnings, and the return of my deposit together with the withdrawal with your help, thanks in advance.

Hello there,

well, it seems that you caught the chat operator quite unprepared, obviously employees should be well-oriented in the casino's own rules to provide a reasonable explanation especially when it comes to withdrawing money. Though I'm lost a bit in the translation, I would say that in order to find out the correct state of things, we would at first have to check all associated rules more deeply. So, if you want our complaint team to go through this issue, kindly submit a complaint, it is a necessary step. To learn how this all works, check this article, please.

It's also fair to mention that this casino has earned a bad reputation, not a good sign, I'd say.