1 year ago
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Hi, first it would probably be good to know why this is happening. Have you tried asking the casino why you have your withdrawals declined? Was it necessary to send documents to the casino or not? Did you play with the bonus?
I suppose something must be going on if they basically immediately declined your withdrawals.
So let me know.
I started winning in a game called aviator, and since I played continuously I won more than I lost, and well, they found that suspicious and they blocked my account, I had to pay 2,000,000 guaranies to have my account unblocked, guaranteeing me that after that I could withdraw the funds, but when it came to withdrawing to bank accounts, they declined after approximately 20m, adding to this, the fact that I managed to claim some of the profit I had from binance pay, the casino records the transaction as completed, however nothing arrived in my wallet, I attach proof of both things. 
This is based on withdrawal via Binance Pay. 
This is what I explained mainly about the fine. I couldn't add more images, but in the next comment I'll send proof that the casino told me I could withdraw the funds once I paid the fine.
And this about the withdrawal in Binance Pay, emphasizing based on what can be seen in the screenshot, a very slow customer service, it simply takes a long time for the messages to arrive, once they arrive, it takes a long time to respond to you in order to clarify your doubts.
These are the proofs I have, and this is the ValoCasino link: https://valor-games.com
So, obviously I would file a complaint if you can't withdraw the money anymore and the casino has no reason to.
Describe to our team what happened and they will try to help.
Further to your situation, according to the last screenshot I saw and translated, I don't see anywhere that the casino said it would pay you the money. They said that if you pay a fine, the security department is supposed to leave you alone and that it's normal to verify your account and that it should come to your balance. But I didn't see anywhere that they said you can withdraw the money after you pay it.
Also, from what I've read, they had some suspicion. Did they do any investigaiton? Because paying to have your account unblocked doesn't seem to me to be a good idea, and I wouldn't put money there before.
Therefore, I recommend to file a complaint and see what our team would find out.
Are you in?
I think you have explained it clearly, just not everything is possible exactly as you have interpreted it.
Anyway, we'll see what the team has to say and I believe it will be possible to help you.
May it turn out well for you and especially fair.🤞
Hi, do you mean you saw it in the casino itself or where exactly? If that's possible, then probably yes. If you're not sure, I would try asking the casino in the live chat.
Will you try that?
Hi, can you please just for clarifying post me an url address of this casino? 🙂
My advice is to be careful, always read information if you take bonuses or participate in something not only near to bonus but also in Terms and conditions. If you don't understand something you have chat or support so ask them questions.
If you also want you can ask here but the casino should know the best.
May your experience be great. ☘️
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