Hello, I actually read here on the forum about more players from Peru and Germany who had the same issues. It usually took 2 weeks and then they received their winnings.
Why can't you withdraw your money?
Hi there,
I played on Vulkan Vegas for the first time yesterday and deposited € 1900. I won a total of 5000 € and made my documents available. Now I wanted to log in and lo and behold my account was blocked! So I ask for help.
Thanks in advance,
Greetings Rico
Hello there
I would like help with my case: I cannot withdraw my money from VulkanVegas.
I am from Peru, my account has already been verified by the KYC, both identity and savings card and the system rejects my form of payment VISA in soles.
Why is this happening ?
The best thing you can do is to contact their customer support. We can't tell you why the account is blocked since we have no access to the casino's administration system.
This happened here few times to players from Peru as well. I'm not sure what the problem is, but it seems like withdrawing from this casino to Peru takes a longer time than usual and there are some issues related to it.
Anyway, you should contact the customer support and they should offer you an alternative method.
If the casino doesn't communicate with you, then you have an option to submit a complaint here: https://casino.guru/complaints/create
Hello, I have a question ... my first payment of 50 € arrived without any problems after about 4 hours. However, with the second payout, everything suddenly runs off quite slowly .. it's about € 350 that I've been claiming since 10.10. The support always put me off by saying that I should wait. Is that normal?
Honestly, 2 days of waiting is just fine. I'd start to be worried if the money don't reach your account this week.
Hello, what seems to be the problem, please? What is the reason casino stated?
Take a look at the discussion here, I found a Chilean who had the same issues:
https://casino.guru/forum/complaints-discussion/please-help--vulkan-vegas-does-not-pay-out-winnings
Then we have a discussion here. You can try to reply directly to the Vulkan Vegas post here on the forum. They'll get a notification.
https://casino.guru/forum/casinos/vulkan-vegas-casino---general-discussion
According to my previous experience, it seems that players from Peru and Chile sometimes have withdrawal issues in Vulkan Vegas and it could be due to their different currency or payment options.
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