Unacceptable withdrawal method

Good evening. I played yesterday at a casino that I had been avoiding for a long time because something told me to stay away from it. I finally won some money and when I went to make a withdrawal, it said that 20 euros would be held for the withdrawal. Is it possible? 20 euros? Is this legal? It has happened before that they hold money for deposits and withdrawals but we are talking about 1-2 euros. Please enlighten me. Thank you very much

Could you please tell us the name of the casino so we can check it out?

Also, please check if it is written in their terms that there are some fees for withdrawals. It should always be written there so everyone is aware of such a situation.

I just looked at the terms and conditions for withdrawal and all it says is that withdrawal must be made using the same method of deposit. It doesn't mention anything about fees. It's Blaze spins casino

In this case it is not really clear why you should pay anything for the withdrawal.

Please let us know what state the whole situation is in now, and if you need help from our complaint team, we are here.

Good evening. I made a smaller withdrawal and the amount I paid was 16 euros. Obviously as the withdrawal amount increases, this also increases. I must say about this particular casino that its bonuses are very good, the identification was done in less than 24 hours and the withdrawal in less than 10 minutes. But unfortunately with what happened I will not play there again

But if it is not mentioned in the terms, I really don't understand what the fee is for, you know.

It's completely understandable that you don't want to play there, of course.

Yes unfortunately it doesn't clarify anything in the terms. It's a shame because it's a good casino. I don't know if there's anyone else who had the same problem to tell us.