9 months ago
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requested a withdrawal of €950 from TurboWins, and after more than a week, I still have not received the funds. Each time I contact their support, they insist that the payment has already been processed, yet the money has not appeared in my account.
This situation is extremely frustrating and raises serious concerns about the reliability of their payout system. A delay of this length without clear proof of payment or proper assistance is unacceptable. I would advise others to be cautious when using this platform, as my experience with withdrawals has been very disappointing.
Hello,
it must be very concerning, especially when the casino has been telling you that the payment has been processed. If you don't mind me asking, what payment option did you opt for? Because given these circumstances, I guess it should not pose any problem for the casino to give you a sort of tracker or confirmation of the payment if the payment was already made, of course.
Hello
I’ve used a bank transfer payment.
Indeed I asked for a proof of payment so I know that they really paid out the money but ofcourse they do not want to provide any proof of payment.
Hi.
So, you're saying that the casino is not willing to provide one? Well, it's difficult to believe that all is well in this case. It is still a bit early for a complaint; on the other hand, if you submitted a request, the casino representative would be informed about the case, which may potentially do a trick.
I mean if all is well, the casino should not mind providing a transfer ID or number.
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