Tumblewins Casino - general discussion

If you want to discuss anything related to Tumblewins Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello, I'm also sad about this casino. They don't answer my emails, and I don't have my withdrawals. A total of 280€ lost. Are they really not going to pay? 🙁

Hey, how long have you been waiting for your money? Did the casino explain why you don't have it yet? Verification was not necessary? 

Can you tell me a bit more about this situation so I know if we can help? 🙂

Hello, I've been waiting since the 27th. I know it's not long, but as I've had no reply to my emails I'm worried. I don't know if verification was necessary because the site never asked me for anything, but I sent all the documents so they could process the payments, but I haven't had any response. 🙁 I'm worried because I've realized that what can happen is that they never tell me anything, I've sent more than 10 emails and I've had no response...

I know that if the casino doesn't answer you, it's not pleasant. If you go 4 days without a response, I understand why you feel that way. But if you've made a withdrawal and nothing happens in the next few days, definitely let me know. I saw that you already have a complaint filed so we'll see what we can do and Kristina told you that we give casinos two full weeks to pay the player. We'll see if they get in touch and need something or not. 

I'll be here if they do. 

Thank you very much for your help. I'll wait for the casino to reply to my emails and let you know. Or if I receive my payments.

I hope it has a happy ending but from what I read about this casino I don't think I'll be that lucky. 🙁

The casino is straight up scam, so probably you won't get cashout. Sorry to say it

😢

Probably only in time will we know how it will be. I hope, like you, that it will have a positive ending and you will be able to enjoy the money. 🙂

I think this casino is licensed by C.I.L. CURAÇAO INTERACTIVE LICENSING N.V.

I might be wrong, but I have attached the pdf I found tumblewins-license.pdf

Will it be any worth if I contact the licensing authority?

Thank you for sharing this document. I imagine my colleagues from the Data Team will be grateful for such a shortcut to actual licensing details.

Forwarding it immediately. How did you come across this certificate anyway?

One of my friends shared it with me, but don't know if its right or not. But hopefully this comes in help for me and many others.

I see! I was asking because I recall getting this official information was quite a pain in the past. Perpas it still is 😀. So, send my thanks to your friend as well, please.

Any additional information that you or your friend may have in the future would also be greatly appreciated.

Hello there!

I noticed that it's your turn to update regarding your complaint, so I thought I'd ask how you're doing and how things are actually developing. Still keeping my hopes up for you.

Hello!

The site hasn't given me any feedback, there have been no payments and no replies to emails.

I'll probably never see that money.

There is no longer any way to force the casino to fulfill its duties

They have everything explained on the website in the terms and conditions, but they don't fulfill anything. 🙁 I'm really sad. That money was really needed and I'll never see it.

Listen don't rage bet it and loose all. I would suggest you keep your calm and wait, even if its only 1% chance of getting your and my money. It is worth to take the time to wait

Yes, I'll keep hoping... But it's best not to get our hopes up. Did you also lose out to this casino?

Yea 36 euro or some 🥲, also hoping I get my money

Really... Let's hope so! I don't know how this casino still has its page open, they should block it so that more people don't get scammed 🙁

That is exactly my opinion. Unfortunately, I am addicted to gambling and wanted to have my account blocked, but I didn't receive a reply even after 14 emails and there was no response to inquiries from guru. Unfortunately, due to my illness (and after I had already requested closure), I still paid 299 euros. The casino definitely took advantage of my illness and deliberately delayed the deletion of my account. In my opinion, that is deliberate fraud and criminal. This casino really should be closed.