trade rebublic debit karte

I won 2700 euros at spin fever. I deposited with my trade republic debit card. My ID and address have already been verified but not the debit card. I sent them everything, everything that is in my app and my bank account there but I don't have that because the card only has my name on it and not the card number. They want a bank statement with the card number and my name. I have now contacted trade republic but I don't know if they can do anything with it. Does anyone know what I should do?

Hello,

asking the card provider was certainly a good choice. As far as I can tell, it's a common thing to submit a document declaring the card's ownership to its owner - at least for standard banks. Yet sometimes, players from Germany have to visit the bank personally to get that. Is this "Trade Republic" supposed to be a bank anyway? Sounds more like a brokerage company to me. I also could not find direct support, but perhaps this feature is only accessible for clients.

I would make every effort to supply this document. Should this be unattainable, you must promptly notify the casino so they can provide an alternative to the original request.

What do you think? Surely let us know how it goes!

yes, unfortunately the bank told me that they are not currently offering this but it looked more like an automatic response. I then tried to download an online bank statement with the payment and my name on it but it only shows the payment and the last 4 digits of the credit card number and as is apparently common practice these days, it is not the casino but probably the casino's payment provider.

and trade republic is a new online bank with trading function and 3.5 percent interest on the normal account

Oh,..

Apparently, I can see the entire name and number on the virtual card through my banking app... Do you believe you could locate something comparable in yours?

In my opinion, the casino is in charge of verification, and the payment provider processes the approved transactions afterwards. Regardless, give the bank another go and check out the app. We have a big problem ahead of us if none of this works. 🤔

I am hoping there is a way to move past this. Please keep this thread updated so that my colleagues can try to help as well; I will be away for the next week.

Stella (Trade Republic Germany)

23 August 2024 at 09:12

Hello Stephan,

Thank you for reaching out about the card ownership certificate. We do not currently offer this feature. However, I am happy to share that our product team is working hard on it and we expect to release this feature in the coming months and will be made available directly in the app.

nice of them

in the next few months nice

the transcript of spinfever de fight with the vl also ki bot dSpinFever Bot13:12Please wait a moment while I transfer the chat to our agent. Please note that we can use an AI translator to help you with your language as we currently do not have any available consultants who speak your language. You can rate the translation in the survey at the end of your interaction. Thank you for your patience.

Carolina13:20Hello!

How can I help you?

stephan13:20hello good day

stephan13:22it's about my card verification since trade republic only recently had a bank account with card function, they wrote to me that they do not yet offer a card confirmation

Stella (Trade Republic Germany)

23 August 2024 at 09:12

Hello Stephan,

Thank you for reaching out about the card ownership verification feature. We do not currently offer this feature. However, I am happy to share that our product team is working hard on it and we expect to release this feature in the coming months and make it available directly in the app.

stephan13:22it would be nice if you could offer me an alternative, e.g. bank transfer with bank statements

Carolina13:24Please give me a few minutes to check it.

stephan13:28I mean of course on another bank I forgot that

Carolina13:31Please check with the bank if they can provide you with a document indicating your name and card number?

stephan13:35no, you already wrote that, you can see that, but as an alternative I could take a selfie with my mobile phone and my ID and the card details like I already sent you and I'll have someone else take a photo of that, I've already sent you that is my bank account with name and account number or IBAN and in the card details you can see the credit card number that I used with you

Carolina13:37Please wait a moment while I verify your account. Thank you.

Carolina13:46I have clarified your request with the finance team, unfortunately we cannot accept the documents you downloaded, please contact the bank, which is obliged to provide you with a statement on your card.

stephan13:47I already explained that, what about the alternative I suggested

stephan13:48and the account statement only shows the transaction but not my name and the last 4 digits of the credit card number

Carolina13:51Unfortunately, we cannot accept your alternative.

stephan13:51then you have to offer me another alternative

Carolina13:52We have no alternative to boarding. There are only regulations for documents that we can approve.

stephan13:54what does einsteigen mean that is probably wrongly translated

stephan13:54but there are alternative payment methods

stephan13:55and bank transfer is offered to me in the payout

stephan13:56and my main bank I could send bank statements for verification

Carolina13:58Yes, but in order to approve your withdrawal, regardless of which payment method you choose when withdrawing, you must submit the document for verification.

Carolina13:58The usual show rules of the casinos

All payment methods (that you have used in the last 6 months) must be verified.

stephan14:00why isn't a selfie with another phone enough while I have my phone and my ID in my hand and the card details are visible

Carolina14:02Please note that screenshots, scans of documents, cropped or edited photos will not be accepted.

stephan14:03that would be none of that

stephan14:04I hold my phone where the card details are in my hand and my ID and someone else takes a photo of it

Carolina14:09Unfortunately, this will not be a document.

Carolina14:09If your bank card is virtual, please upload a bank statement with your name and card number. You can request this document from your bank.

stephan14:13Stella (Trade Republic Germany)

23 August 2024 at 09:12

Hello Stephan,

Thank you for reaching out about the card ownership verification feature. We do not currently offer this feature. However, I am happy to share that our product team is working hard on it and we expect to release this feature in the coming months and make it available directly in the app.

stephan14:13again the answer from my bank

Carolina14:19Then we wait for the bank's updates.

Carolina14:19Unfortunately there is no alternative at the moment.

stephan14:20in a few months you should really be serious

stephan archived the chat14:20a she keeps writing the same thing

They did not accept the alternative

Sorry, but do I understand correctly that your bank can't provide you with your bank statement for the last period?🤔

Because it is a pretty common thing that every bank should provide, I believe.🤷‍♀️

Unfortunately, Trade Republic is an online bank and my name and card number should be on the bank statement for verification purposes, but the transaction only shows where I paid and the last 4 digits of my credit card number. The casino insists on a credit card ownership confirmation from my bank, which they apparently don't offer yet according to their letters, but probably in a few months if I'm lucky. That was the statement from Trade Republic in the email.

I understand. Would you be interested in submitting a complaint, perhaps? Maybe our team could be of any help in this case.

Here's the link where you can submit it, and hopefully there will be some solution to this issue. Let us know, please.

well, I can't really use my contribution because the questions don't apply to my case

Sorry, but i do not understand your last post. Could you kindly explain what you meant by that?