Tower Casino - general discussion

If you want to discuss anything related to Tower Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Dear Casino Guru Team,

It is time for Casino Guru to wake up and take action regarding the casinos operated by SPINSTACK SOLUTIONS S.R.L. Based on my own experience and the complaints posted by other players, I believe these casinos deserve serious investigation and that players should be warned about the problems being reported.

Just look at the reviews for Golazzo Casino. Many players appear to be reporting the same issues. I can report a very similar experience with TowerCasino, which is operated by the same company.

I have now been trying for several days to withdraw my winnings from TowerCasino, but instead of processing my withdrawal, they keep creating obstacles. They repeatedly ask me to submit the same verification documents, even though I have already provided them several times.

On top of that, they have told me that I cannot withdraw my money via Revolut, even though I used Revolut to deposit in the first place. They now insist that I must withdraw to a bank account with a Norwegian IBAN.

This is where the situation becomes particularly concerning. As many Norwegian players know, Norwegian banks may refuse to accept or process payments originating from online casinos. Requiring a Norwegian bank account under these circumstances could make it extremely difficult, or even impossible, for some players to receive their winnings.

If the casino accepted my Revolut account for deposits, why is it suddenly refusing to let me withdraw through the same payment method? Why am I being forced to use a Norwegian bank account when this may not even be a viable option for receiving casino payouts?

The repeated requests for documents that have already been submitted, combined with the refusal to allow withdrawals through Revolut and the insistence on a Norwegian IBAN, make it appear that unnecessary barriers are being placed in the way of players trying to access their winnings.

Casino Guru, I urge you to investigate SPINSTACK SOLUTIONS S.R.L. and take these complaints seriously. The reviews for Golazzo Casino and the problems I am experiencing with TowerCasino raise serious questions about how these casinos handle withdrawals. When players report similar experiences across casinos operated by the same company, these warning signs should not be ignored.

Please investigate this company and consider issuing a clear warning to players if the evidence supports it. Players deserve transparency, fair treatment and access to their legitimate winnings without being sent in circles with repeated document requests or being directed towards payment methods that may not work for them.

Hello, I understand why you’re concerned. Being asked for the same documents repeatedly and then being told you can’t withdraw through the account you used to deposit would understandably leave you looking for answers.

However, I’d like to clarify who you’re speaking to here and what we can do. Here on the forum, you’re talking to me and my community team colleagues. Sharing your experience helps other players, but posting a request for an investigation here isn’t the same as submitting a complaint to our complaint team.

That doesn’t make your concerns any less important. It simply means we need to use the appropriate process if you want your case assessed. If the casino is placing obstacles in the way of your withdrawal, please submit a complaint so my colleagues can review the correspondence, verification requests and payment issues you’ve described.

I know this probably isn’t new information, but I think it’s worth reminding you. I’m happy to talk things through with you here, while our complaint team is the right place to seek help with the withdrawal itself.

I'm here, listening.

I am questioning how you actually evaluate and rate casinos on your platform.

This casino has a score of 7.4, which you yourself describe as above average. But does a casino that appears to do everything in its power to avoid paying out winnings to its players really deserve such a rating? In my opinion, it certainly does not, although your assessment may differ.

I have looked into the reviews and complaints concerning casinos operating under SPINSTACK SOLUTIONS S.R.L., and I have noticed that the same issues keep coming up repeatedly. These include verification procedures in which players are asked to submit the same documents over and over again, withdrawals being cancelled so that the entire process has to be restarted, and withdrawal requests being delayed indefinitely without ever appearing to be processed.

When I talk about investigating this matter further, I am referring primarily to the rating you have assigned to this casino. Perhaps you should ask yourselves whether casinos operating under this company truly deserve an above-average score when so many complaints appear to revolve around the same recurring problems.