Toshi Bet Casino - general discussion (page 2)

I am writing this to alert the community about the predatory and systemic failures of Toshi.bet. I have documented evidence (transcripts and videos) proving that this casino prioritize profit over basic player safety and legal regulations.

1. Ignoring Self-Exclusion & Addiction: 

On January 9th, I explicitly disclosed my gambling addiction to their support. Instead of the "instant assistance" promised in their policy, they refused to close my account or set limits. Agent "Jef" even mocked me, saying: "If you want to stop then stop playing."

2. Illegal Advice to Circumvent Regulations:

Toshi.bet support explicitly recommended that I use a VPN to bypass geographical restrictions and access their site from a prohibited location. This is a direct violation of standard Terms of Service (ToS) and regulatory laws, used only to keep a vulnerable player depositing.

3. Predatory "Selective Identification":

They claim they cannot link accounts, yet they identified my secondary account as a "duplicate" the very second it was opened just to deny me a deposit bonus. However, they "ignored" this same link to allow me to deposit and lose over $7,700 USD via internal transfers from my banned, addicted account.

4. Lying about Technical Tools:

They repeatedly told me they "didn't have the tools" to limit my account. This was a lie. On January 15th, they magically activated a "Withdraw Mode Only" tool—proving the technology existed all along, but was withheld from me while I was begging for help.

5. Systemic Communication Failure:

As other users here have noted, they completely ignore emails. Their own support confirmed on Jan 9th that their email system was "not working," leaving players with zero official channels to seek protection.

I have submitted a full complaint to Casino Guru with all blockchain TXIDs and video recordings of these chats. If you have any health or addiction issues, DO NOT trust Toshi.bet. They are not a casino; they are a predatory operation that will mock your disease to take your last cent.

Just choose any casino from the list when filing your complaint and explain to our team which casino it really belongs to. We will fix it; do not worry.

Thank you for all this information, and I really hope that we will be able to help with your complaint.

One of our resolvers is already investigating the matter thoroughly, as I can see.

​Dear Romi,

​Thank you for your response, but I must emphasize that the situation has escalated to a critical level. I am currently facing personal threats due to the financial losses caused by Toshi.bet’s systemic failure to protect me.

​I have been desperately trying to contact the casino for over a month—since December 2nd—requesting a permanent account closure due to my gambling addiction. Every single one of my emails to their support and self-exclusion addresses was ignored.

​Even when I confronted them in live chat on January 9th, agent Coco explicitly told me: "Done, Your account was closed already". This was a lie. On January 13th, agent Jef confirmed the account was never actually closed.

​Because of this deception, the casino allowed me to deposit and lose over $9,500 USD across my two accounts while I was in a state of absolute vulnerability and begging for help.

​This money was not mine to lose, and my physical safety is now at risk because of Toshi.bet’s predatory behavior. I am begging your team to treat this as a life-threatening emergency. I have already provided the full transcripts and blockchain evidence proving they had the tools to stop me but chose to exploit my addiction instead.

​Please, I need urgent help to resolve this and recover the funds deposited after my initial requests were ignored.

I'm sorry you got yourself into this situation.

We believe that online gambling is supposed to be only for fun and taken as a hobby. If you have real gambling issues, please seek help and never borrow money for gambling.

Your complaint will be treated like hundreds of others we have to deal with every day. You need to be patient.

I'm having help of professionals already but as you can see toshi abused of my health to profit deliberately on secundary account and ignoring my account closer successive requests.

If the casino decides not to respond to your case, I understand you feel this way. I hope you will be helped to stay away from casinos one day. To me it seems that this is the only safer way to count on.

yes but they should be punished for this attitude.

If the casino won't explain the matter, it will be reflected.

hi, can you register on bitcointalk and write your experience with casino? I'm documenting everything against them.

it's not so simple. they had 14 days to show up, they didn't, they got zero punish for this.

for your understanding I compiled evidence and storytelling here https://toshirgfailure.vercel.app/

Hi,

I have clear evidence that the casino violated the rules.

I requested a self-exclusion via email quite early on. This was ignored. Later, I excluded myself via live chat due to gambling addiction, and they reopened the account at my request. And this happened twice. During the second closure due to gambling addiction, I specifically told them not to let me reopen the account... but of course, they reopened it anyway.

I think this casino is some kind of exit scam or something. I haven't seen this kind of behavior in a long time. So I don't know if it even makes sense to file a complaint. There are some pretty harsh reviews on other review platforms, too. How far along are you with your complaint? Has the casino responded? I still can't see the Toshibet Casino, even with a VPN or something. I also can't access your complaint.

However, if I were to file a complaint, I would prefer to do so here on Casino Guru, not on Bitcointalk.

hi! In my opinion you should do your claim in both platforms.

yes they are present there. the same happened to me. I have evidences from them that they do not reply to emails. also they told they are not monitoring emails. I had a mediator that told I didn't did enough to get my account excluded. that guy is an idiot and ignored every evidence I sent. in my case they allowed a secundary account.

don't lose more time and report your situation in bitcointalk as they are active there. you have an Ann thread from them there. make pressure!

you can access the site I made aswell, if you want I can attach your case into there. let's take them down

The complaint is still ongoing, so while I know you want the casino punished, my coworkers have been trying to resolve the issue first. Be patient, please.

I understand and I would obviously have the situation resolved. but I haven't faith in this. they discarded all emails, they ignore all contacts they mock with diseased players!

You have no idea how they destroyed my life on that month. I lost my place, I lost my computer, my job. I barely have funds to keep my cat in a shelter. I'm done because of this!

since you can't open a claim on casinoguru why don't you open the claim on bitcointalk?

Okay, I get it. Since you obviously have been through a lot, I guess I'll leave the other responses to your willingness to talk.

Of course, there's no need to push yourself on a public forum. Hopefully, this is a temporary part of your life, and things will eventually improve.

Radka, thank you for your words. I want you to understand that I am doing everything in my power to overcome this. I am currently being followed and treated by SICAD (the official Portuguese intervention service for addictive behaviors), so I am taking professional steps to recover.

​The real issue for me—and for many others—is illegal casinos like this one. I have already requested a global exclusion from Anjouan Gaming, but unfortunately, self-exclusion tools simply do not work with these types of operators. They are designed to ignore our pleas.

​In the case of Toshi.bet, they have known since day one that I suffer from gambling addiction. Despite this, they seized money that I absolutely could not afford to risk. It’s not just a technical error; it’s a deliberate exploitation of someone they knew was vulnerable. I just want this to be recognized.

I can't say that I have experienced something that intense, but there was a certain part of my life when I was quite close to addiction. I'm saying that to express my gratitude for your honesty.

I've been in this industry for a while, and I dare to say that I understand why offshore casinos pose a tough challenge for players in similar positions.

It sounds to me like you are certain that this particular casino knew about your condition from the very beginning; does that mean you informed them right after registering? That would undoubtedly provide new insights into the safer gambling approach.

In any case, I concluded that there is still the matter of the technical error, and in that regard, I'd like to say that, despite feeling and understanding what you're saying, my knowledge of those other aspects is limited; hence, I believe it is not my place to comment on that. I respect your experience.

Dear Radka,

Thank you for your empathy and for acknowledging the difficulty of dealing with offshore operators. It means a lot to have this recognized.

To answer your question: I officially informed the casino about my addiction via chat on January 9th. At 08:05 PM, the agent confirmed the account was closed for this reason. However, they allowed me to deposit $1,650 and play on next days without any limitation.

Regarding the secondary account, I made no attempt to hide my identity:

1. Internal Transfers: For 12 consecutive days, I transferred funds directly from my primary account to the secondary account’s wallet—all within their own internal hot wallet system.

2. Same Deposit Source: I used the exact same Bybit wallet to make deposits on both accounts aswell.

3. Instant Detection: The casino identified the account as a "duplicate" on Day 1 to deny me a welcome bonus, yet they conveniently "failed" to block my deposits of over $7,900 on that secundary account.

They had every tool to protect me and chose to use those tools only to protect their own profits. I trust Martin is reviewing these internal transfer logs and the obvious link between the two accounts.

unfortunately I can't sleep since for over 1 month properly with all the troubles it carried me.