TomBet Casino - general discussion

If you want to discuss anything related to TomBet Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello.

I just made first crypto deposit in this casino and didnt get any money on my account.

I contacted support (which doesnt speak english and translation is awful) and support claims they didn't get any crypto from me. I provied transaction hash and still they refuse to see it.

At the end of conversation support guy just closed the chat instead of helping me.

TERRIBLE CASINO - SCAM

I would also like to know what needs to be active; I suggest it has nothing to do with verifying the crypto method. Well, any chance of contacting support instead of a chat operator?

I found email: [email protected]

The site also mentions a sort of personal customer representative; did you get any?

I didnt get any personal customer representative.

Tried to contact support and no response.

This site is very dodgy as they as for you personal (national) ID for verification and job occupation...

Job occupation info is ussually used in Poland when taking online loans so I assume this is the scam...

So, do I understand correctly that they did not help you in any way?

I believe that other players should be informed about this situation, so if you don't mind, you could submit your user review here and write all the details.

What do you say?

It's nice to see such quality places here.

Deposits and withdrawals of cryptocurrencies are carried out very quickly.

Customer service is very good.

It's a good site, they constantly hold events and distribute money, I've had no problems.

Hi, I'm glad for your good experience, how fast did you get money when you used crypto? Did you have to deal with customer support or did you just ask them some basic questions? What was good about it?🙂

Hello, I received the money within 15 minutes. My first withdrawal took 1 hour, the representative contacted me to verify the crypto address and then my withdrawal arrived.

Great so that's pretty cool I'd say and pretty fast too. Do you withdraw only using this method or have you tried other methods? What about slots, do they have all the ones you like or are there any missing? 

i play this casino,my nickname Blackfun

I had 2 deposits, I lost the first one..

Then I made a second deposit and won about $600

I put the cryptocurrency on withdrawal and went to sleep, in the morning I woke up and there was $180 in the account, $420 disappeared

Hello there.

That is concerning. I hope you did inform the casino support and check your account fully. As for crypto, it's supposed to be untraceable; in fact, most cryptocurrencies run on public blockchains, which means every transaction is recorded and can be viewed by anyone using the right tools.

However, I guess we should focus on whether the voided part is associated with casino rules or perhaps the gameplay in the first place. Did you perhaps play with any sort of bonus?

Consult the support and let me know, please.

I wrote from the main account, in a panic I didn't find it last time, and created a new one, here is my main account

I didn't use the bonuses, I made 2 bets and lost, but as soon as I won, they cancelled my winnings

Hello, thank you for the clarification. Glad to see that you found the other account. I'm a bit lost, though. So it is not just about missing money. Now we know the casino believes there is a reason to void your balance.

Can you try to conclude which one? The last email you received from them might contain this information. Just to understand the context, are we talking about casino games or sports betting?

Let me know what you find out, please.