9 months ago
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Hi, that's something nobody would want to be in.
Can you also tell me what happened and why they took your money and closed your account? Did the casino tell you anything about it or not at all? Did you need to check? Did you play with the bonus?
Please let me know.
Hello! I won 1,300 USDT playing slots. But instead of winnings, they stole my entire balance. I still have screenshots of all my winnings. In chat, support simply replied that they had decided to confiscate my entire balance. That's it. These are outright scammers! I will be filing complaints against them on every platform possible!
Здравствуйте! Я выиграл в слоты 1300 USDT. Но вместо выигрыша они украли весь мой баланс. Скриншоты всех выигрышей у меня остались. В чате поддержка просто отвечает что было принято решение конфисковать весь мой баланс. Все. Это самые настоящие мошенники! Я буду составлять жалобы на них на всех возможных платформах!
Hmm, if they didn't give you any reason and just told you that they would take your winnings away, that's not right in my opinion. Did you play with a bonus? Do you have any idea why this situation might have arisen?
I would say that a complaint would probably be reasonable if you don't know anything else.
I played without a bonus on my deposits! I legitimately won a large sum of money on slots! Instead of winnings, I had my balance confiscated! I filed a complaint with their regulator, but several weeks have passed and there has been no response, unfortunately. I'll file a complaint here now. I hope you can help me get my winnings back.
Я играл без бонуса на свои депозиты! Я законно выиграл в слоты крупную для меня сумму! Вместо выигрыша я получил конфискацию баланса! Я писал жалобу их регулятору. Но прошло уже несколько недель а реакции никакой нет к сожалению. Жалобу сейчас создам здесь у вас. Надеюсь вы сможете помочь мне вернуть мой выигрыш.
I'm sorry that the regulator hasn't commented on this yet. Sometimes it takes them longer, and sometimes they don't respond at all, which is a shame.
Can I ask if you played slots or bet on sports?
I mostly played slots. I won money playing slot machines. I bet on sports very little. Probably about 5-10 sports bets.
В основном я играл в слоты. Выигрыш я получил играя именно в игровые автоматы. Ставок на спорт было очень мало. Наверное где то 5-10 ставок на спорт.
Well, then it should be fine. I only asked because we don't deal with sports betting, so I would recommend something else if that were the case.
I believe your situation can be resolved.🙂
Well, I see you're still dealing with this casino. Do you know why they took your deposits? Were you playing with a bonus, or was there some other reason?
I've never accepted bonuses here. They convinced me the previous casino administration had confiscated them. Now the platform has been updated and everything has changed. I naively believed them. But thank goodness, at least this time the amount wasn't that big. But I want to warn anyone else who might want to register here. This is a complete and utter scam.
Я никогда не брал здесь бонусы. Они убеждали меня что конфискацией занималась предыдущая администрация казино. А сейчас платформа обновилась и у них все поменялось. Я наивный поверил. Но слава богу хоть в этот раз сумма не такая уж и большая. Но хочу предупредить всех других людей кто захочет здесь зарегистрироваться. Это самая настоящая мошенническая организация.
Well, okay, but the fact that someone took them from you is obviously bothering you. The important thing is why it happened. Did they explain it to you beforehand?
No. I haven't received any explanation. And I don't think I ever will. By the way, they haven't responded to my complaint for three weeks now. Do you know why my complaint is still open and not closed as unresolved?
Нет. Никаких объяснений я не получал. И не думаю что когда нибудь получу. Кстати на мою жалобу они не реагируют уже 3 недели. Не знаете почему моя жалоба до сих пор открыта а не закрыта как нерешенная?
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