hi Matej,
the issue with rejecting bets is continued as i signed up at a casino listed here and played auto roulette and got up to 800 and i raised my bets my winning numbers got rejected multiple times ,as i noticed this happens always when in a winning streak and never when losing that was yesterday .As example to day i deposit 150 i got up to 480 € and i raised my bets the coming out number 8 was rejected upon contacting chat the section i play repeated 4x .after losing my balance .i deposited 900 € only losing and i did not see one rejected bet .obviously someone is tracking me and make sure i dont get a good win .this are poor practices .and complaining in the chat they block me .something is not oke here time for action .i will open a new topic lets see how many players are having this issue .i dont think opening a complain on the site here will help since there is no evidense and casino pull the terms card to make sure they dont refund.
Hello Sardapoor.
Please create a new thread about this problem - ask other players if they have a similar problem. Try to gather more people with the same problem, and then we can contact the game provider.
This thread is about Titan bet casino. Please follow the topics and forum rules.
Unfortunately, I can't reach customer service over the phone and live chat doesn't work either .. Shit casino in short.
Then it might be "a zombie" casino that just reopen to accept money from players, but they won't pay them!
Hello people again something negative about titan bet.
I let myself be locked out of the casino unfortunately not paying attention to the fact that the blocking also takes place at the associated casinos. I then contacted customer service by phone to rectify the matter. The service wasn't very friendly and I didn't feel well treated (feelings can be deceiving) but not in this case. The employee recorded everything I wanted and the verbal reasoning why I excluded myself, whether I had a game problem, etc., then he assured me that the processing of my application would take a maximum of 7 days, but usually it would be faster. After 8 days still nothing happened, so I called again and asked what was going on. This time it was a woman's turn, she apologized several times and assured me that she would forward my ticket to the department that processed it. After 8 days still nothing has happened. I called again today and the woman on the phone again, apologizing several times and when I asked how long I have to wait for the email that my application has been processed, she remained silent and could not give me an answer. I call that a shitty casino high 10. Let your fingers off of it, I want to tell you this is a fraudulent shop and the machines are tampered with with the highest degree of security, because I deposited about 6 times and never won anything, my balance sank again and again and never went up.
Kind regards..
Hi, I'm not sure if I understand it correctly. Did you close your account in Titatn bet, which locked you out of many other casinos (from the same casino group) and when you asked them to reopen it, they weren't able to do that even after 8 days? Is that correct?
Hello Daniel, yes, I myself have made an exclusion from the casino because I have not won anything (in other casinos you win at least small amounts in between but nothing came) and unfortunately I did not take into account that the exclusion for all casinos applies in of the TitanBet group are my fault.
Unfortunately, that was not eight days ago but 16 days since I made the request by phone to reverse my action, although the employee said that it would take a maximum of 7 days and usually something would go faster, he assured me.
With best regards
Alright then what's the current situation? The casino talks to you, but they say you still need to wait until they unlock the account?
Yes please, the casino seems to be very difficult to reach. I'll let you know if they reply to my email.
Hello I have received another email with the following content:
Dear Jeffboy83
We would like to inform you that you have an active self-exclusion until 2021-05-19.
Your account cannot be reopened before this date.
You should call us on May 19th at the earliest to request the reopening.
I called off the whole thing and told them my opinion via email and now the subject of TITAN BET is done for me. I was starting to feel like I had to crawl up the ass, but it must actually be the other way around. I've had dozens of online casinos through but what I've seen there puts everything in the shade.
Thank you Daniel for all your efforts, stay safe and sound 🙂
Their reply actually makes sense to me. All casinos apply their own rules for self-exclusion, but the general rule is that whenever someone decides to close their account, they can't reopen it immediately, because then the self-exclusion wouldn't make any sense. You want to give the player some time to decide whether they REALLY want to reopen the account. If the player doesn't change their opinion even after a week, then you simply reopen it.
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