Kbetsports, I participated in a free spins promotion, for that I deposited 50 reais and did the rollover, I tried to withdraw several times and it didn't work, after that they blocked my account for no reason and they don't respond to me either by email, whatsapp or chat , I want my money!
Hello. Thank you for your post. As I can see we have not added this casino to our database for the review yet, so I will pass it to our data team ASAP.
May I ask if you have passed the verification process yet? How long ago have you asked for the withdrawal?
Usually we allow casinos 14 full days to verify players and to process the payment. Afterwards I would suggest you to file a complaint. It's of course free of charge and you can do so here.
If you need any further help, don't hesitate to ask. Will wait for your answer.
I was not informed that I should check the account to withdraw, the problem is that they blocked my account for no reason and they do not speak to me
Hi there. May I ask if you have any news from the casino? Something else comes to my mind, that you could also try to check the "spam" or "promotion" folder in your email, as sometimes the messages finish there even though we don't exactly understand why 🤷♀️. Some casinos actually block the players account and send an email with all the instructions for the player what to do, what documentation to send to the casino and so. So could you do that and let us know if you have anything new? Would that be possible? Will wait for your reply here 🙂.
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