Sultanbet Casino - general discussion

If you want to discuss anything related to Sultanbet Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I am happily surprised by the Sultancasino

Very many game providers with very good slots. But what is relevant for me is that this casino also has slots where you can win and, above all, also pay outj and that even quite quickly (verification by mail went very quickly, message that I am verified, already after 1 day and after 2 days the payout was already on my bank account, although bank transfer! Well, I've been playing in various casinos for about 20 years, but Sultanbat is one of the best experiences with this way. Thanks for actually having it there are still casinos that don't make any fuss and, above all, pay out quickly!

A small minus, there are Spiel3 that you have to reload very often, the casino should still work on that!

I think the casino would appreciate such a nice user review, what do you think? 🙂

I wouldn't advise anyone to ever touch this casino. By far the worst bonus I have ever seen at a casino. You do not wager the bonus unless you are in bonus money. If you want to withdraw beforehand, you can only withdraw twice the deposit. And even after the bonus has been canceled (for whatever reason), the bonus conditions still apply. Nobody has been able to explain to me why this is the case and I do not consider these bonus conditions to be fair in any way.

Unexpectedly to hear about such a positive feedback about Sultanbet Casino because even here on casino.guru the rating from users is very low .. happy for you!

Hi guys,

anyone here who has experience with sultanbet ?

I have already played there 2 years ago, and the withdrawls took about 24 hours. Now i have one open for nearly 48 hours, and they say that it gets usually processed in these hours. But this time i have a feeling that they try to let me wait so i lose the money.

Thanks for answers!

Hello,

available user feedback is right here 👈 (not sure whether you can access the page due to local restrictions) plus I would browse this thread dedicated to the Sultanbet Casino, though its content is not quite out of date.

Though I'd say both sources are telling the same.

Still, I think it is too early to be concerned. The way I see it it's your feeling. Well, we shall see.

Update us tomorrow 🙏

Sadly i canceled the withdraw and lost the money.

But i will try again, and next time i wont cancel it.

Hopefully, next time, you can do it. We should always learn from our mistakes, right?🙂

I can only advise against playing in this casino.

They take advantage of gambling addicts. I told them three times that they should ban me forever, and each time they unbanned me.

I have already filed a complaint about this.

I have read your complaint, where Kristina has explained the difference between closing an account and self-exclusion. Hopefully, you do understand that. It is always very important to clearly tell the casino the reason for closing the account so there won't be any issues.

Have you done it right in this case, if you don't mind me asking?

Hello 🙋‍♀️ I need Jaro again as a lucky charm... I'm waiting for someone to look at my verification at Sultanbet and for my withdrawal of 1350 euros to be processed. Unfortunately, the live chat can't say how long it will take and I'm a bit worried this time. Jaro has brought me luck before 🍀. I hope he's still here and brings luck again (I'm superstitious 😀🙈). Ps 🙁 I sent all the documents... even a selfie with my ID (which was particularly bad because it looked like crap) best wishes ✌🏻

Oh, the live chat is so incredibly friendly and I think the casino is really good. but getting the verification done is super difficult. I'm afraid that since I only deposited 20 euros and won 1350 euros (after I had fully wagered the bonus), they don't want to pay out and that's why the verification won't go through either 😔. I hope I don't have to file a complaint here in 12 days because the live chat (support) is really sooo nice. They don't use pre-written answers, they understand the problem. Ps: I took screenshots of everything, but because my trust in casinos in general has suffered a lot in the last few years. Best wishes

I still have more but I'm hoping for the best... at the moment, it doesn't feel like I'm getting the money (because the 24 hours are long gone and no one can tell me why it's taking so long). I'll keep you updated. Best wishes ✌🏻

Hey, I hope I'll be your lucky one this time too. 

For a start, I would concentrate mainly on making sure you pass the verification, without that you won't be able to withdraw the money. If they accept your documents and they don't need anything then it should be fine. We also have to remember that it was the weekend and it is quite possible that the casino is not operating at this time, so I am sure they will get to everything. Be patient and wait for the casino to get back to you when everything is as it should be with the paperwork. 

I believe it will be a matter of time before you get your money. 

Fingers crossed. 🤞☘️

hello 🙋‍♀️ Jaro... you're a lucky charm again... the account is now verified, if the payment arrives now, it will be unbelievable. I'll keep you updated... 🍀Thank you for always bringing me such luck ♥️ I'll donate part of the money (if it arrives)... if you know of a club where it should go at the moment, I'll donate it there in your honor. Best wishes

That's okay, it's your money you won, so enjoy it in peace. The most important thing is that it arrives and you don't have any unpleasant experiences. I'm glad that the verification went through, maybe it was like I said just because it was the weekend.

So I'll wait for your good news.

Have a nice day. 😊😊☘️

Hey... so far it's looking good (received payment confirmation) don't you have an organization that's close to your heart? I really want to donate part of it (it's good for karma). Personally, I always prefer to donate to animals, but if you can think of something better, please let me know. I'm open to anything... best wishes, you are the best lucky charm in the world 🍀♥️

Great so it's going in the right direction. If you want to donate some money somewhere you can do it where you think it makes the most sense, whether it's animals, some sick people, it's okay. After all, you will be the person who will make this world a little bit better. 😊

I am grateful for such people like you. 🙂

Unfortunately, the money isn't there yet 🙈 but there is still hope. Yesterday's email said: Your withdrawal has been confirmed and the amount has been credited to your account. Withdrawals via bank transfer will be in your account within 1 (one) working day. If you have any questions, please contact customer service.

🙋‍♀️I'll get in touch... if it doesn't happen, I'll still donate something and get the things I've planned (out of my own pocket then) 😃and never touch a casino again. It's been a rollercoaster ride with this casino right now. Hope and despair 🙈 best wishes