στιχιμαν- isoftbet - fraud

Good morning. I wanted to ask if it has happened to you. This is the second time they have eaten my money. Where I was playing in the casino of my bet, it makes a good round and it makes a direct mistake. I reload and the profit has not passed. I am talking to a service department and they do not find anything. In fact, I was told that the specific provider (iSoftBet) writes that in case of malfunction, the round does not count. 2 times with this provider they ate my money and their sting does not burn their nails. Their answer is we do not find anything so everything is fine.

Has it happened to you? Is there anything I can do?

Basically the only way to defend yourself is recording your gameplay. This way, you always have a proof of what happened to you on your screen. When the game session finishes without any issues, you can delete the recording straight away.