2 years ago
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Sorry you have to go through this kind of situation. I have seen your complaint and just want to be sure about the amount you have written there that you have tried to withdraw, because I can see two different information. Could you specify, please?🤔
Have they explained the reason to you for blocking the account, though?
I hope our complaint team will be able to get in touch with the casino and solve all this.
Come forward with any news regarding your case, please.
STELLAR CASINO SCAM!!!!!

I HAVE BEEN PLAYING FOR ABOUT A MONTH, THEY SENT ME THIS MESSAGE
Cristian, this decision was made by the site administration. Unfortunately your profile ( rent.car.trani@------) is blocked and cannot be restored.
Good evening
AND A SITE THAT MAKES SCAMS DOES NOT PAY THOSE WHO WIN AND THEY BLOCK YOUR PROFILE LIKE THEY DID TO ME WITH A WINNING OF €7,500
DON'T PLAY!
Hey. Thank you for the clarification. Now let's see what we can do about it in your complaint.🤞
So it seems you have not been told any specific reason for the account suspension. That's rough!
I don't want to scare you, but casinos are usually that strict when they find spots of fraud or "unusual" activities. As a result, they prefer to get rid of the player as soon as possible without sharing further details.
In any case, let's hope there is a way to reason with the casino. Based on the complaint timer, we will find out in the coming days. 🤞🤞
I have sent all the documents they requested. Eligible for verification. They also did it to a friend of mine by blocking the profile who had won €11,500.00
Oh,.. Do you think you could advise your friend to join us? Everyone who's in trouble with the casino is welcome to submit the complaint. When it comes to your case, casino representative was invited to join the conversation, and I'm eager to see what comes next.
Just hold on, soon we should have more clues, at least.
Good evening
Stellar Casino didn't pay me the winnings of which I attach a screen shot....I also asked for explanations in chat why the Gate of Olympus game when it gives free spins if they come out after 3 figures of the God of Olympus they give 5 extra free spins BUT in in reality there are 4...I explained in chat but they don't understand or don't want to understand...can you help me get my money back? 
May I know if you had any news after the complaint? Because I want to report too
Hi, did the casino give you any reason why it doesn't want to pay you money or what is the problem ?
As for the game itself, what specifically did they tell you about it. Do I understand correctly that after the scatters hit you won't get as much FS as you should ?
I also noticed that you managed to file a complaint, so our team will investigate everything necessary and hopefully find out what's going on. In the context of that, I would ask you to reply to Petronela, who has already managed to write back.
If you have anything relevant let us know.
Good morning
This morning I contacted them because on their website it clearly states that we can contact them via message, chat or ask to be called back... THEY ANSWERED ME THAT THEY CANNOT CALL... INSTEAD A MONTH AGO SOMEONE IN THE NAME OF CASINO STELLARE CALLED ME. ..THEY ARE SCAMMERS...I WANT MY MONEY...
@rentcartrani May I know if you have any news about your complaint? Because I want to report them too
Unfortunately nothing can be given as they do not have a street address or telephone number. They are shitty scammers.
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