Stake Casino - general discussion

If you want to discuss anything related to Stake Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Just wondering why looking at this casino to read about it you guys claim US players not permitted and then in your review claim it's a popular casino in the US? I've noticed this with a couple casinos, actually.

Hello,

it is probably caused by the changes in the casino's terms. I agree it sounds more like an error, actually, such casinos can still be considered popular in the States while in the meantime the management has decided some US states are not welcomed anymore🙁.

Oh. That makes sense. Thank you

Hello RaeMRae84,

once again, thank you very much for your comment. 🙂 Every contribution is greatly appreciated and helps us to make the website better and better. Next time when you find something like this, you can use the LET ME KNOW button. It is located below the positives and negatives section on the casino's overview page.

Yesterday, I was playing on Stake.us and I got kicked out of a game three times in a row because of a "session error." The third time I got kicked out i looked up at my balance and it had gone down by about $5 even though I had not been playing. I went to support and this is what happened:

I dont understand why there would be no need to worry about games started by someone other than me with my money...

Whole conversation:

Me:

I was just playing a game and it kept kicking me out saying session error yet when i went back into the game money was gone. It was about 5$

I would like my 5$ back please

Stake.us:

Hey there,

Thank you for contacting us.

Which game have you played? :🙂

Me:

Itero

It kicked me out 3 times and it cost me 5$

I would just like my 5$ back please

Stake.us

Could you please try locating the Game ID of this round?

You should be able to find it on this page here:

My Account > Transactions > Game Pl

Me:

13538089817

13538089817

13538127145

13538119486

13538120761

13538121700

13538122680

13538123737

13538125328

13538127145

I wasnt playing at that time because it just kept kicking me out

13538104478

13538105906

13538107139

13538108349

13538109707

13538110894

13538112453

13538113934

Stake.us

As I can see, all of these rounds were successfully settled and any possible winnings were credited to your balance.

Also, we didn't have any issues with the site or this game, which means that the issue was related to browser/device/connection you are using. :/

There is nothing we could do about it.

Me:

It said session error 3 times

Do you not see that i was kicked out of the game and restated it

Stake.us

Even if you were kicked, these rounds were automatically finished by this game provider and possible winnings were added to your account. 🙂

Me:

But i didnt play them

If they played them for me, that seems like stealing

Is it really that important to steal 5$ from me?

I just want the 5$ back that i didn't play. If the game provider was still playing my money for me when they kicked me out then they stole it

I want my 5$ back please

Can i really not get the 5$ back that i didnt play?

Stake.us

As mentioned, no tokens were deducted from your balance. :/

You have used them to play our games and if any issues occurred on your end, sadly, we cannot be responsible for it.

Me:

It was not on my end and i didnt play them. I wasnt able to play them at those times

Stake.us

I understand, but we didn't have any troubles with our games and site. :/

Those games ended in the background and there is no need to worry about it.

Hi, I have read what happened and in this case if you feel that the fault was not on your side, I would recommend filing a complaint at this link: https://casino.guru/complaints/all

Support is saying that the fault was on your side and you are saying that the fault was with the casino, so it would be best if our team took a look at it, if that's worth it to you. 

However, did you play the slots where the error happened 3 times and then you didn't play anymore or did you lose more money ?