Sportium Casino - general discussion

If you want to discuss anything related to Sportium Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Good afternoon, why does it take so long to identify the requirements that are sent?

Hey, I can't tell you. How long have you been trying to verify? Have you sent the documents and have there been any approved or not? 

Could you tell me a little more about the situation. 

If you already answered me, that's it, thanks.

Has your case been resolved, should I understand it like that? 

Yes, thanks

That is great.

How long did you wait at the end, if I may?

4. 3 days or so

That's not wrong at all. And do you think you'll continue to play in the casino despite what happened? 🙂

I will do it sometimes if they comply with everything they don't cause any problems I will play

That's quite reasonable, so when you try again, feel free to tell me if it worked or what other experiences you had.

Good luck. ☘️

Hello, I have a complaint about the tournament I played at the Sportium casino, which was filed on February 25 of this year, which shows that in the tournament I played on February 19, as evidence, I played more than 25 million pesos and they didn't give me anything. I would like you to help me with this so that you can please review and award the prize. My email Report number generated by Sportium #4919 which they tell me was 24 to 72 hours to give a response which has already happened and there is no response at all. I hope for a prompt response, thank you.

Greetings, I must have misunderstood a bit what seems to be the problem. Have you been to some kind of a place that's safe or not? What were the conditions of the tournament and who is actually the winner? Could you tell me more about that please? 

They haven't given me a solution

I see, and thank you for coming back. Still, can you help us understand the issue, please?

Let me remind you of the weakest spots:

What were the conditions of the tournament and who is actually the winner? Could you tell me more about that please? 

As far as I can conclude, it seems you have not been awarded the prize. Can you perhaps prove you ended in a winning position? I'd say that would be a good start.

Since February 19th I played Book of Fallen with more than 25 million pesos and the tournament ended on March 5th. After that they told me that I had to wait 72 hours for a response and nothing. The 72 hours passed. I contacted the Sportimun chat advisor informing me of the same thing and asking about my position and my prize. On the 25th they made a claim to send to the provider requesting verification and for the prize as shown in the images.

Here I send all the images of the position history and that so far I have not received a prize

And I have them all but they haven't given me the prize.

Hello, thank you for the explanation, but from what i saw,I fear you have to wait.

Since not all tournaments are started by casinos, I believe that if the game provider is in charge of giving out prizes, for instance, that might be a valid justification for this kind of collaboration.

Does the deadline for prize distribution appear anywhere in the tournament terms?

The date now ends on June 4th of this year.

I see, so if I'm not mistaken, according to actual terms, the casino still has plenty of time to take care of distributing the win, or am I getting it completely wrong, please?

To be honest, it is quite an excessive deadline.