Spirit Casino - general discussion

If you want to discuss anything related to Spirit Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

If like to know when the money I won from spirit casino will go into my nominated bank account..kind regards

Hello, hopefully soon enough but in order to get specific details, please ask the casino chat or support worker. So you have this option, please?

Casino Spirit is the worst casino I have ever played at.

No bonuses are given despite leveling up.

You win practically nothing. The VIP manager only gets in touch days later. There are never any extra bonuses for VIP members. No VIP free spins.

Support isn't responding, they keep fobbing me off and saying I received the bonuses, but I didn't get two level increases!!!!?

You simply don't win anything there.

This casino manipulates the slot games; I saw it myself.

I've had enough, I won't be playing there anymore.

Hi Tanja, I can understand why you're frustrated, especially if you levelled up twice and expected certain VIP rewards that never appeared in your account, while support is telling you they were already credited.

That part is quite specific and should be possible to clarify. Do you know exactly which bonuses or rewards were supposed to come with those two level increases? If you have screenshots showing the VIP levels, the promised rewards, or your bonus/account history, they could help to show what was expected and what was actually credited.

As for the claim that the casino manipulates the slot games, I would be careful with that conclusion. Poor results or long losing periods alone aren't enough to show that a game has been manipulated. If you noticed something specific happening in a particular game or round, though, please tell us what exactly happened and which game/provider it involved.

I can also understand why the slow responses from your VIP manager add to your frustration. If you've decided not to play there anymore, that's of course your choice, but I would still be interested in understanding what happened with those two missing VIP rewards.

For a while, I couldn't access the levels, so I couldn't check what I was entitled to when I reached the next level. Sometimes it was points or free spins, and other times I reached level 10 but didn't receive the €30!

I then contacted customer service via chat. Initially, they said it sometimes takes longer for the bonus to be credited and that I should be patient. Then nothing happened. So I inquired again, and this time they said it was incorrect information and the bonus was credited. Nothing arrived. I'm fed up. Then there's this endless waiting with the VIP manager. Days later, I finally get a response, no extra bonuses despite numerous deposits and losses, no VIP free spins, nothing at all. Enough is enough! You should really look into this. In my opinion, this has nothing to do with VIP status! You're getting a lot of money from us!

The €30 reward connected to reaching level 10 is probably the most important part to clarify here.

If that amount was shown as a specific reward for reaching the level, then it is quite different from simply not receiving additional VIP bonuses or free spins. In that case, the casino should ideally be able to show when and how the €30 was credited to your account.

What makes the situation more confusing is that you were first told to wait because the bonus could take some time, and later told that this information was wrong and that the reward had already been credited. If you cannot see it anywhere in your balance or bonus history, I can understand why that explanation doesn't make much sense to you.

The extra VIP bonuses are a slightly different matter, since casinos can generally decide which discretionary promotions they want to offer to individual players. But a clearly displayed level-up reward should be treated separately from those optional offers.

So I would mainly focus on whether Spirit Casino can provide a clear record showing that the €30 level-10 reward was actually added to your account.

If not, then I don't know if VIP is something valuable at this point.

I feel completely ripped off by this casino, especially since I've deposited so much and hardly ever get anything back – almost never. I'm used to it being different at other casinos. It's just a complete scam.

If these 30 euros are not credited, they won't see another cent from me.

I understand. VIP programs can differ quite a bit from one casino to another, but I probably wouldn’t keep depositing or playing at a casino where being a VIP gives me almost no real benefits and feels practically the same as being a regular player.

Definitely let us know what happens with the €30 and whether you manage to get the situation resolved.

And if it can’t be sorted out, I certainly wouldn’t be surprised if you decided to leave the casino altogether.

Hello,

I played on this casino and they closed my account for anti fraud and bonus abuse, although I didnt do anything. I cant find them on the complaint page so I decided to write here. They closed the account with 3900€ on it.

Thank you!

I can understand why you're concerned, especially with €3,900 still remaining in the account.

If Spirit Casino isn't showing up in our complaint form, you should still be able to submit the case. Please use the option "Casino not in the list above? Click here" and enter the casino name and website manually.

I think filing a complaint would be appropriate here, particularly if the casino confiscated your balance based on alleged fraud or bonus abuse without giving you a clear explanation.

Did they tell you exactly what you supposedly did, or point to a specific term that you violated?

When submitting the complaint, please include the account closure message, any explanation the casino gave you, relevant bonus terms if a bonus was involved, and any communication you've had with their support. Our Complaints Team can then review the circumstances in more detail.

Thank you I will open the complaint!