Spintropolis Casino - general discussion

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I am fully verified on Spintropolis and have received several previous withdrawals.all KYC completed

won a jackpot of €25000 euros last week and added to the balance in my account already I had €32535 I submitted a withdrawal for €32000 and played the remaining €535.

the withdrawal limit is €5000 a month but I contacted my account manager and he said he would try ask management if they would make exception and increase limit.Not heard back.

account manager said he would have €2000 approved today(remainder of this months limit)but not been approved despite pending for 6 days.

usually approved after 2 days.

€30000 been returned back to casino balance.

they even said on chat several times if I carried on depositing and playing then exceptions and faster withdrawal would be more likely,but it’s been slower than ever before.

I did deposit €300 and left withdrawal pending but not made a difference in speeding things up even though they said it would.So won’t be depositing again till all winnings received.

I have screen shots of all chat conversations and emails and screenshots of jackpot win and the transaction ID for the jackpot win.

I think they are hoping that I will play through winnings but not a chance.

I just wanted to be paid sooner but if they won’t make any exceptions to limits to pay me winnings sooner it will take 6 months to withdraw which is annoying.

account manager even said would I consider taking a lump sum payment of 15K instead of 30k in instalments hahaha no way!!

he said that’s what happens with the lottery in the US but I’m not from the US and I want all my winnings.

no bonuses used,met all ts and Cs and bet limits I just wanted funds sooner.

what’s the point in offering jackpot games if it will take months or even years to withdraw if a player wins big.

Congratulations on hitting the jackpot!

Anyway, allow me to start from the end.

The point is, not every player wins the jackpot, additionally, limits are not based on jackpot prizes. These are quite exceptional, I'd say.

It's a medium-sized casino, as you can find in the review it means:

"Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos."

So, it's quite a sum, and the limits are set and stated in the terms. I suggest you pick another casino based on your current experience. It would be nice to give you all your winnings at once, but honestly, it's not a business standard. 🙁

Try to be patient, and keep us posted. I hope the first withdrawal arrives any moment!

By the way, did you see the "safety index"?

"There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc."

Thanks for the response Radka,the €2000 was approved this morning and can submit a another request for €5000 when limit resets.

account manager still said he will try to have limit increased,if not then I’m not bothered as long as I receive funds,I’ll come here if I have any issues with the next 6 withdrawals of €5000 to get all my winnings.

Its like an extra monthly pay check I suppose.

I’ll happily continue to play there once all received as they usually pay out pretty fast.

I doubt I’ll get that lucky again so will be spending it wisely and saving for a rainy day to.

Ok! Sounds good, I'd say.

Will be here for any other updates - preferably the good ones 😀.

Wish you happy playing, and I'm glad you play responsibly. Awesome!

Have a good one!