Hi, did I understand correctly that the casino didn't give you the cashbacks you were entitled to? Did they take any other money from you, or what was the situation?
Okay, and what did they say when you confronted them about not receiving any cashback? Did they say anything at all?
They kept telling me for a month that my case was being reviewed until they stopped responding, and now they don't answer at all, as I expected. Nothing surprises me about this scam casino; it's typical. They scammed me right in front of my face, and I've spoken privately with other players who have had the same experience. Please be careful with this casino.
So it's best when the casino first deals with your case and then doesn't respond at all.
In any case, since you have filed a complaint and our team is investigating it, we'll see what we can resolve.
Hello.
Maybe if we understand what kind of response you expect, we may find a way, though.
What happened to you?
Cashback claim: They sent me emails that were supposed to be mine but never arrived in my account. According to them, case 825 has been open and unanswered for a month and a half. They are liars and scammers who keep your money. Not to mention, it's the most dishonest and fraudulent casino I've ever been to. They've ruined my life; they've destroyed it.
Well, not every casino agrees with such a claim, based on my experiences.
Did anyone from the casino promise you something, or are you waiting on your own?
The translation into English is not very clear; perhaps you did say something different.
It could be related to the complaint you, well, abandoned back then.
Is it possible that you forgot to respond to the complaint - it seems to be about cashback too.
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