SpinShark Casino - general discussion

If you want to discuss anything related to SpinShark Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I currently have 1050€ in the payout process. I have sent multiple inquiries but have yet to receive a satisfactory response; instead, I am consistently informed that the finance team is handling it and they have no influence. I have never encountered such an issue with an online casino. I am determined to do everything within my power to retrieve these funds. It is my belief that timely payouts are the most critical aspect for any provider. Otherwise, it will be similar to other casinos, as players always expect prompt access to their funds, especially when the amount is typically less than what they initially invested. What course of action would you suggest at this point: should I file a complaint immediately, or should I await the payment's arrival?

Hi, I guess the most important thing is to find out how long you’ve been waiting. Sometimes what seems like a long time to players isn’t actually that long. So what does the casino tell you when you write to them? I’d say that the casino doesn’t always have everything under control, and if they’re just giving you general answers, they probably don’t have anything more to offer, and you’ll just have to be patient and wait.

Tell me more.

I apologize, it has been seven days. Perhaps you have more experience in this matter and can advise whether this timeframe is still acceptable or if it should be considered suspicious. However, after reviewing all the comments, one already has a negative impression.

I understand your frustration. But I’d like to point out that we give casinos 14 days to pay out players, so if you’re nearing that deadline, be sure to let us know if you still haven’t received your money, and we’ll try to help you.

What do you say? Can you handle it?

Certainly, thank you. I will also provide an update if I receive the funds promptly. I believe it is unfortunate when individuals contact you regarding payouts after the fact, yet do not offer any information on the topic. As a reader, one remains unaware of whether the casino has processed the payment.

Sure, there might be other ways to handle this, or the player could be given better information. But if the casinos have nothing more to say, I can understand that, too.

So let’s wait for an update.

My update on payment: After several letters and the 14-day deadline to pay off the casino, and the pressure that I would be complaining to the licensor and payment provider, they transferred the money to me today. The casino itself is good, considering the game selection, fun factor, and site speed. If they processed payouts faster, it would be even better.

Thanks for the great news. I hope that was just a one-time thing, and if you happen to keep playing here, I hope it won't take as long next time. On the other hand, at least you'd know what to expect. 

But you have the money, and that's what matters most right now. 

Take care!😉

Thank you! 👍

hi! Won’t let me upload my documents to verification so I emailed them over now there saying they can’t accept it! I’ve got substantial amount that I’m trying to withdraw they’ve cancelled it! Any tips

Hello, my tip is following: find out what is specifically preventing you from uploading the documents; asking the support would, in my opinion, be the best way. Some casinos have switched to a third-party verification tool and no longer accept emailed documents. I'm uncertain whether this is the case here, but I would certainly check the recommended file format, max uploaded size and other properties.

What do you think?