Spinsahara withdrawal and account blocking

Hi, has anyone managed to cash in with them?

Hi, I checked and I couldn’t find any complaints or really any information from players about whether they played here, how they liked it, or whether they managed to withdraw money. So you might actually be the first one.

Have you played here yourself? Feel free to describe your experience. And since you’re asking about withdrawals, I assume you’re waiting for money from the casino, is that correct? If yes, could you tell me how long you’ve been waiting and whether the casino has said anything about the delay?

Hi, I've played several times and always waited more than 3 days for withdrawals. Once, they blocked my account with a winnings I needed to withdraw, and now it's been blocked for improper use of payment methods with a winnings of €1,700. They promised to refund the deposits they deemed irregular but which they had approved, but this was only partially done and it's been more than 6 days.

Thank you, regards

I can see that your account has been blocked. What I am curious about is what they mean by improper payment method. What exactly is that supposed to mean?

Did you use a payment method that was not allowed? If you try to withdraw using a different method than the one you used to deposit, casinos will often cancel the withdrawal, but that is usually not a reason to confiscate your funds.

Did the casino provide you with any more details about this?

I can also see that you have already filed a complaint with us, so our team will definitely look into your case. I hope we will be able to get in touch with the casino and receive a proper explanation from them.

HI,

It was blocked because I used my husband's credit cards from our joint account. The deposits were validated, but then when I requested a withdrawal of my winnings, they blocked the account and cancelled the credit. After contacting customer service, I was only able to get a refund of the deposits.

Thank you!!!

Oh, I understand the situation a bit better now.

I understand that in many casinos this can trigger exactly this kind of issue. If you are not using a payment method that is registered in your own name, casinos usually have a problem with it. I would say that you would have issues with this in almost any casino.

However, if you have a joint account and you can prove it somehow with documents or similar evidence, then I do not think the casino should simply take all of your winnings. They should focus on verifying whether what you are saying is true and whether the situation is legitimate.

If that was not the case, then I would understand why the casino might confiscate the winnings. But in this situation, I do not think it is entirely fair.

So we will see whether, as I mentioned, our team will be able to communicate with the casino and whether this situation can be resolved or how it will ultimately turn out.

Unfortunately I sent a copy of the bank statement where it was clear that it was jointly owned but they blocked the account and cancelled the winnings of € 1700

As requested, I sent a copy of the bank statement where it was clearly visible that it was jointly owned, but they cancelled the winnings of €1700 and blocked the account.

I know that sometimes things like this can be overlooked, or the casino simply chooses not to accept them. I have seen that happen before.

It is also a good idea to check the terms and conditions to see whether they mention anything about joint accounts, because I have seen casinos whose terms clearly state that they do not accept joint accounts.

If there is nothing about it in their terms, and you can provide proof that the payment method also belongs to you or is registered in your name, then I do not really see a problem.

On the other hand, if the casino clearly states that it does not accept joint accounts, then my opinion would probably be different.

In any case, I do not think the two of us can come up with anything new here on the forum, since I do not handle complaints directly. However, I believe our team will continue investigating the case, and I hope they receive a response from the casino as soon as possible so everything can be resolved fairly.