Spinplatinum Casino - general discussion

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They haven't paid my withdrawal, a week has passed. Kyc process done.

Did you get any information from the casino regarding your withdrawal, though?

When exactly have you finished the verification, please?

I felt like I had the same problem...

Please tell us more about it.

Is there anything we could help with?

I have the same problem. Have you received your money yet?

I also have this, or actually I don't even know if the kyc process is complete because they are not responding. And the withdrawal has been waiting for 5 days.

Hi, does your profile show anything about KYC? It’s important that you complete this process first; only then will you be able to withdraw your money.

Feel free to let me know what you sent to the casino and when.

Hi! How long did it take for players who used trumo to receive their withdrawals?

I am very surprised that Trumo has joined this casino, even though the internet is full of feedback and complaints about this casino. I was actually drawn to the Trumo option, as it has been a quick way to deposit and withdraw at other casinos, without any adjustments.

Would there be any help here to contact the casino, because they do not respond to emails and recently I was also kicked out of the chat, because I asked to contact the departments that pay withdrawals and process documents through it. I was kicked out and told to contact them myself, even though I have been telling them all week that my messages are not being answered.

They already received all the required documents last week. Since then they have not responded to any emails and the withdrawal has been pending since May 19th.

Hi, I don't know how long it takes; to be honest, this is the first time I've personally heard of this payment method. However, until you complete the KYC process, you won't be able to withdraw your money, you have to finish this process successfully. 

Of course, if the casino isn't cooperating and it takes 14 days, we'll try to help.

I also see that the casino doesn’t communicate very well and doesn’t have a good safety rating, so I’m curious myself to see how this will turn out.

So the KYC department is now asking for documents again. This time a notarized ID card with a photocopy.

I say this is ridiculous!

The fact that I could deliver something like that means the whole thing will take about KK's head.

Do not use this casino!

So I was wrong. But if you want to get your money, you’ll have to do it. I’ve noticed that sometimes they ask for this kind of thing. Occasionally, when they suspect a player for some reason. But there might be something else behind it.