Spinplatinum Casino - general discussion

If you want to discuss anything related to Spinplatinum Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

They haven't paid my withdrawal, a week has passed. Kyc process done.

Did you get any information from the casino regarding your withdrawal, though?

When exactly have you finished the verification, please?

I felt like I had the same problem...

Please tell us more about it.

Is there anything we could help with?

I have the same problem. Have you received your money yet?

I also have this, or actually I don't even know if the kyc process is complete because they are not responding. And the withdrawal has been waiting for 5 days.

Hi, does your profile show anything about KYC? It’s important that you complete this process first; only then will you be able to withdraw your money.

Feel free to let me know what you sent to the casino and when.

Hi! How long did it take for players who used trumo to receive their withdrawals?

I am very surprised that Trumo has joined this casino, even though the internet is full of feedback and complaints about this casino. I was actually drawn to the Trumo option, as it has been a quick way to deposit and withdraw at other casinos, without any adjustments.

Would there be any help here to contact the casino, because they do not respond to emails and recently I was also kicked out of the chat, because I asked to contact the departments that pay withdrawals and process documents through it. I was kicked out and told to contact them myself, even though I have been telling them all week that my messages are not being answered.

They already received all the required documents last week. Since then they have not responded to any emails and the withdrawal has been pending since May 19th.

Hi, I don't know how long it takes; to be honest, this is the first time I've personally heard of this payment method. However, until you complete the KYC process, you won't be able to withdraw your money, you have to finish this process successfully. 

Of course, if the casino isn't cooperating and it takes 14 days, we'll try to help.

I also see that the casino doesn’t communicate very well and doesn’t have a good safety rating, so I’m curious myself to see how this will turn out.

So the KYC department is now asking for documents again. This time a notarized ID card with a photocopy.

I say this is ridiculous!

The fact that I could deliver something like that means the whole thing will take about KK's head.

Do not use this casino!

So I was wrong. But if you want to get your money, you’ll have to do it. I’ve noticed that sometimes they ask for this kind of thing. Occasionally, when they suspect a player for some reason. But there might be something else behind it. 

Hi! The case with this casino has been that every time they paid out a win, I gambled it back. As a problem gambler, I asked to close my account at the end of May, and I told them that it was not good that I always gamble the money back and even more. They responded at first, but then stopped responding when they noticed that I was no longer winning and was already gambling recklessly. I have been trying to get my account closed for 2 months and told them that I want a full refund of my money, which they have allowed me to save, even though I have told them several times that I do not feel it is good that I always gamble it back. First it took 1 month for them to reply that I should send the request to this address and I sent it. Nothing. And the second month when they gave me a new email address where they said to send it and I sent it. I have not heard anything. I have already made an official complaint to them that they are not following the will of the problem gambler to have the account closed. The only way was to contact the payment and login service Trumo and request a block on gambling, but the financial damage has been significant over the past 2 months because they did not close the account. I would not recommend this casino anywhere or anyone to play here. Another similar one is from the same set, this Spininio, and there is also significant financial damage there because they do not even respond to emails and I have told them there that there is a problem. Normally casinos really take the player's story seriously and immediately close the account. But these are the ones who just want the misery to continue. Stay away from these two and other casinos from the same company if you want to play fair and responsible.

If you’ve been trying to close your account for this long, I would definitely recommend opening a complaint with us right away. If the casino isn’t dealing with your request, that isn’t right, and they should certainly address the situation.

If you’ve already told them that you’re experiencing gambling problems or similar issues, they should take your request seriously. The fact that your account still hasn’t been closed after such a long time is concerning.

For our team, it will be important to have a clear timeline of events, including exactly what you told the casino and which communication channels you used to inform them about your situation. It’s not as simple as automatically receiving a refund for the entire period, of course. Our team would need to review the case and determine what can be done, advise you on how to proceed, and hopefully also help you get the account closed.

So I would definitely recommend contacting us and opening a complaint. If you’re not sure how the process works or have any questions, feel free to ask. But I wouldn’t delay it any further.