Spinny Casino makes payouts impossible

Hello everyone...

I gambled at "Spinny Casino" using a bonus,

Deposited €25 with a fairly small wager (20 or so) and won.

When the amount exceeded €300, I contacted support and asked how much of it could be withdrawn.

I was told the entire sum is payable.

Well, I played down to €200 and then, after verification, wanted to withdraw that €200.

And now an email arrives with the following text:

So either the support team lied, or they simply don't want any winners there. Because payouts are only possible from €100 upwards.

But how is that supposed to work if I'm only allowed to win €75?

This can't be happening. Of course, since then, support is no longer live (just for me?) and the bot isn't showing the problem.

Be warned about such practices; stay away from them because you can only gamble with "rubber money" if you win anything. They probably only pay out to themselves.

Since this morning I haven't been able to log in there.

Coincidence?

Now this happened...

So, it's pointless to pay anything out.

I will now inquire how it's possible to deposit another €25 to reach €100 net and then have the total amount of €100. I consider this bordering on fraud.

They all make it hard to withdraw. Gotta remember, these casinos are the epitome of slime.

I have now asked if I can deposit another €25, possibly wager it once, and then withdraw €100.

I'm still waiting for a reply (only by email).

Otherwise, I'll just waste the €75 and will avoid the casino from now on.

No, other casinos at most require identification, which I largely understand, and an account number/IBAN to which money can be transferred.

Okay, this is what I received in response to my inquiry about whether I could deposit another €25.

It's neither a yes nor a no, so it's too vague.

I'm going to write off the €75 there and spend it like it's candy.

And in the future, stay away from low stakes etc., and especially from this casino.

Hello, I just want to say that based on the casino review I found, the site is not trustworthy at all. For those who can access the review, it's her: https://casino.guru/spinny-casino-review

Among some other problematic spheres, the rules are highly unfair, which may eventually result in such situations, I'm afraid. Reducing winnings from deposit bonuses is quite common, though; however, the chat should not confirm the money as payable without a real check—that's what I think.

It's wonderful to see a casino of this quality using an Anjouan license as an argument of a sort. Quite funny. 🙁

I searched the entire site, but nowhere can I find information on how the percentage and payout amount are regulated. In my case, it's a €25 stake gone; it's even more frustrating when this happens to strong players.

And I contacted support to ask how much of the 300 could be withdrawn.

The statement was that the entire amount would be payable.

It does not seem very credible to me either. Well, normally I would recommend submitting the complaint; however, this casino already has almost the lowest possible Safety Index and three unresolved complaints closed due to their unresponsiveness, as far as I recall. That, in my opinion, reduces the possible complaint into a cold case. But the option is still here, of course.

I wish I could add something positive, but nothing comes to my mind. 🙁

We are collecting data for a review site that specifically displays such cases.

And some streamers would also be interested in making this public to their audience and weeding out the bad apples. I'm not going to cry over the "trial money" and I'm not going to waste my energy arguing.

And, I've experienced it myself... the casinos think you're far away and feel safe with something like this. You can't reach them with discussion and negotiation – they stick to their guns.

Other players need to be warned and informed. I see that many are promoting your CasinoGuru badge as a way to lull players into a false sense of security. Some casinos even "buy" these reviews with free spins. For example, you might be asked to leave a review here, show it to customer support, and then you receive free spins.

We much prefer our own experiences.

Hello, that's certainly an engaging initiative. I guess we all have our possibilities and limits, but it seems that providing space for, let's say, confrontation is something we all share.

I'm not certain but I probably did not fully understand the part about the badges. There are two kinds of badges and I personally know that some operators lost them during this year based on the players' complaints we accepted and investigated. Additionally, some casinos even use the badge without the actual consent.

What you wrote about user reviews is also a well-known fact; we are trying to deal with it our own ways, but I have a feeling there is a whole system of rights built around any review. It's not just in gambling.

However, when we have proof in the form of original screenshots or videos for example, we can stop accepting reviews for such operators. I guess we all do what we can.

Perhaps a note: there are no user reviews for this specific casino because the casino review has not been published.

This casino has revoked £175000 in winnings from my account apparently "won from cashback".

Will not provide any proof of this....I won't be letting this go lightly.

I am in the process of getting streamers/youtubers on board with this.

They are owned by Green Champion Leaders and also connected to famagousta bv.