Spassino Casino - general discussion

If you want to discuss anything related to Spassino Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello, I made the registration, I won 20 euros, then I managed to turn real, they asked me to deposit 5 euros to withdraw, I made the deposit and they blocked the withdrawal option claiming that I made another account in the name of devid, pure lie devid is a friend of mine that I indicated, we are not relatives and nothing just a friend , but they say that I opened another account on my cell phone is a lie because I did not open it , I only opened mine , and I recommended the casino to my friends , what is the use of the option to indicate , I indicated it to friends, knowing that my city has 400 thousand inhabitants and you can only open one account in the city, help me guru because I don't know what to do, I want my money back because I didn't open more than 1 account

Hello there,

your complaint needs to be updated:

"Please allow me to ask you a few questions, so I can understand the whole situation completely. Do you and your friend share any of the following: household or email address, telephone number, same payment method, IP, or device? Was your account previously verified or this was your first game session?"

To update the complaint, use this link, please.

We do not share , I showed the print of the complaint and they paid me today , now my account is withdrawing normally , thanks guru

Hello,

well, not the best solution. Still, it's good to know withdrawals are now working.

I updated your complaint.

Stay well and visit us often 😉

http://golddino.com

http://spassino.com

These are two casinos of the same owner. They cheat their players. I won $330 at golddino casino, but they just zeroed my account and called me a scammer. Am I a cheater because I won at a casino? They create all the conditions for you to lose money, and if you do win it, they just take it away and call you a cheater. Withdrawal of funds from 100 dollars. They took my 330 winnings and made a second deposit. But the second deposit is less than the winnings. They just stole my money.

Could you described what happened there in more detail? You mentioned they called you a scammer, but what was the reason behind it?

Maybe because I won money there? I put in bonus money in one game, but I didn't have enough money to play a few more times. I added real money and played. I got $100 and $200 from two games. Pure luck, I was so happy, but they took that money away and said I was cheating with the bonus. I had to lose it, deposit more money, get the bonus and lose it. I guess that's it? You can't win at this casino?

Hello there.

Several things came up to my mind while reading your post. One is that the casino may consider your mixed funds (donating a bonus with real funds while the bonus is active) as bonus abuse. Did you play the games bonus feature - free spins for example - you had collected before you deposited real funds, but triggered those after the deposit? Maybe there was another rule like max bet or max cashout associated with the bonus you took, so by depositing real money, those rules applied to the whole balance. Sadly this is a common mistake.

Can you share what the casino provided as an explanation, please?

Here's how it was: I actually bet on free spins. I had $90 along with the bonus and I lost it. About $10 to $15 I put in and I didn't have enough to finish the game. So I sent in another $10 to finish the game. I sent 10 because I didn't like the casino. It seemed to me that they intentionally underestimated the winnings. But I got lucky and winning a big money of $330 from one game. Just pure luck and no fraud. I think they took advantage of that so they wouldn't give the winnings away. If I had won any other way, they would have seen an excuse to take the money away. What's the use of bonus money if you can't play with it? 

I see your point now. Once the balance containing bonus money is lost - the bonus ends. That's how it usually works. Any additional deposit should be considered a real balance.

That's why I was interested to know how the casino explained the whole situation. I mean you did receive some explanation, didn't you?

Anyway, if you feel the casino was not correct, you are welcome to submit a complaint.

Check out how it works - here.

Spassino casino is filth scam! On live bets they wait 45sec so they can accept lower odd change EVERY TIME!!! dont even go close this scam casino!!!

Hey there.

Can you be more concrete?

Which live bets are you talking about? Help me understand your concern, please.

managed to solve?

Good evening, I've been trying for 2 weeks and more to get into spassino's affiliate. I don't know why they don't answer the many emails I've sent, they don't answer my chat, they tell me we have a lot of people, we can't get another time, someone told me it's night, they're sleeping now. I would like your help, thank you

Hey, would you like to work for this casino ? Or do I misunderstand and you have a problem in the casino that you are trying to solve, but nobody is helping you ? Please let me know, because I'm not aware of it.

Good evening, I am again trying to work with this casino, I have registered through their site for the affiliate, but they do not accept me and they do not answer me anywhere, neither in email nor in the live chat, to my related questions to become a Future in their affiliate program.

I'm sorry to say that, but it is up to the casino to decide who they prefer to be their affiliate or not. Since we do not deal with affiliate-associated issues here, I'd like to mention these forums for affiliates:

GPWA forum that is dedicated to such topics. 🙂

Good evening, they answered me, thank you very much, of course, after some information I sent, they did not answer me, if they continue and it is not because of the weekend, I will send to the forum you told me. Anyway, thank you very much!!

Hello,

If you looking to sign up for affiliate you can send a email to

affiliates@spassinopartners.com

Regards Spassino Team