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SlottoJAM Casino - general discussion

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1 year ago
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1 year ago
If you want to discuss anything related to SlottoJAM Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.
1 year ago
deus

What awful customer service 😀 this Markus should take an aggression course and more importantly, never, never, NEVER, should people like this Markus work in customer service! I received a promo code via email and just wanted to know where on the page I could enter the code because I couldn't find the area on the website, and then I got such a rude response.


I have had my account closed there twice and was able to reopen it in no time at all. I should have left it closed and I would never have deposited money there if I had known what kind of idiots work in the customer service department of this casino.


What a filthy casino. filefile

Edited
Automatic translation:
Anonymized867
1 year ago

Hey, I see you didn't get much help from the casino agent. Ironically, I like how he didn't even come close to answering what you asked with that first message. That made me quite angry to tell you the truth. 

Anyway, you're right, for me personally, communication would also be important and if the casino is lacking in it then I probably wouldn't play there. 

It would also tell me a lot that if you can reopen your account at any time, responsible gambling would be on the edge as well, so I'm not at all surprised by your attitude. 

It was probably the last time you were here. 

Jaro
1 year ago
deus

Hi,


exactly 😀 my question was simply not answered. I thanked him for the offer and asked him to answer my question, then he answered. But it would have bothered me less if those (!) exclamation marks hadn't been in his messages 😀 that always gives me a slightly aggressive impression.


Right, that's why I wanted to mention responsible gaming. I read the reviews here and one person wrote that he was able to reverse his self-exclusion very easily, so it was important to me to mention that this casino doesn't seem to think much of player protection and responsible gaming.


I'm not playing in this casino anymore, never again 😀 not after I was treated so disrespectfully in the live chat. Where I come from, well-paying customers are kings and I wasn't rude to him, so his reaction could be justified.

Luckily there are better casinos where I am and where I am treated very well 🙂 I don't think much of Slottojam.

Automatic translation:
Anonymized867
1 year ago

I understand what you are saying, I agree because if someone self-excludes it should never be easy to reopen an account. It can lead to a bad situation and casinos as well as players should be careful.

I also thought you wouldn't play here anymore so I was right. I hope you'll be more comfortable in another casino. 

Good luck. 😊☘️

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