3 weeks ago
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Hello, I need help with the payouts.
My first two payouts were processed within 24 hours and were in my account.
I had a good profit and was able to build up a substantial balance. I currently have 3 withdrawals pending and still have plenty of money in the bank.
Suddenly, three business days passed without any of my new withdrawals being processed. When I inquired about this in the live chat, I was suddenly given fixed dates for the withdrawals: September 10th, 15th, and 17th.
So I now have to wait 8 days before I can submit new withdrawal requests. And all because I suddenly have a high balance.
The casino is deliberately delaying my withdrawals. I was always told that withdrawals would be processed sequentially, which is why my first two withdrawals were paid out within a day.
Suddenly, fixed dates were given, with the widest possible range. All this simply because I still have a high balance.
Is there anything that can be done here, since it's clear that the casino is delaying my payouts as long as possible, hoping that I'll lose my money again?
I can understand why the sudden change from withdrawals being processed within 24 hours to being given specific dates feels strange, especially when you still have a substantial balance in the account.
At this point, though, I wouldn't conclude that the casino is deliberately delaying the withdrawals in the hope that you'll lose the money. Three business days is still relatively early, and we normally allow casinos up to 14 days to process withdrawals.
One of the dates they gave you is September 10, so I would first see whether that withdrawal is actually processed as promised.
The most important thing now is not to cancel the pending withdrawals. And since you mentioned that you still have a substantial amount left in your balance, I would avoid playing with those funds as well if your intention is to withdraw them.
Keep the chat where the casino gave you the September 10, 15 and 17 dates. If those dates start passing without the withdrawals being processed, or if the casino gives you another unexplained delay, then we'll have something more concrete to look at.
For now, let's see whether they keep the first date they gave you.
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