Slots Hammer Casino - general discussion

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they do not pay me money, although I passed all the verification that they asked me to do.

they write to me all the time

Dear Ivan

Thank you for contacting us.

We inform you that your request has already been processed.

Once the withdrawal is approved, the funds will be credited to your payment method. It's usually instant for e-wallets, but can take up to 3 business days for bank transfers.

How long have you actually been waiting now? And which payment method have you used?

funds were paid.

Thanks for the update. I'm glad for you!

Do you mind answering Romi's questions anyway?

the wallet slipped

Is that some kind of electronic wallet ? 

scril

License & Bank statement verified, says "KYC Complete" in profile. Yet to obtain my funds. Haven't seen my "Interact E-Transfer" processed on their end, though thats the method I deposited.

Support via email is 1 reply per day so far, and live support cant answer anything on banking or kyc as its "another dept"

Horrible experience so far.

Hello, can I know how long you are waiting for your withdrawal to be processed? When did you enter it? Did you complete the verification successfully?

Sometimes you just have to be a little patient and see if things move forward. If it doesn't, feel free to come back and we'll see if we can help. 😉

I’ll return with an update mid-next week.

verification seems to be done as profile says "KYC verified" - I made a deposit via Interac e-transfer so emailed a reply to ask what they may need for proof of payment for that in case.

they said two days business days to process a withdraw, so we’ll see what happens as it’s coming up to that point now.

Excellent, so it's good to hear from them and they wrote back. Now we will wait to see if this is really the case and therefore your withdrawal is approved. 

Let me know if that happens.

I got a email today from them, they removed all my winnings (approx 450$) and left me with only my initial deposit (45$) back in my account.

they noted their terms state - when using a sports bonus, any wagers cannot be more than the initial deposit, which I missed when reading

so because some I placed and had won some wagers which were more than 45$ they removed all my winnings after about 2 days.

— honestly will never deposit here again.

Oh, I'm so sorry. It's sad if you've failed and they don't pay you money because of it. 

I would also like to mention that we don't deal with sports betting specifically because we don't have any experts in this context, so now I am even more sorry and I obviously know how it will turn out. 😥

I’m probably going to attempt another withdraw, they are a sports/casino site and I still have funds on - so I’ll update you next week to let you know what happens if I do so.

regardless sports or casino, they should payout fairly and the same

Sure thing! We will be here.

I totally agree with you that regardless of sports or casino, they should payout fairly and the same. The matter is, when it comes to sports betting, we lack the expertise to recognize unfair behaviour.

Thus, we usually do not get involved. In any case, I hope the matter will be resolved soon!