Slotroyals Casino - general discussion

If you want to discuss anything related to Slotroyals Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Whatever you do please do not waste your money on this site. I deposited £200 on Friday and then looked to make a withdrawal of £240 to test how quickly I would get the funds. I went through verification link to upload documents which then said pending review however, if I clicked back onto the homepage and then back to verification link it then states "no documents have been uploaded". I went through their webchat service only to be told that the verification/payments team do not work weekends which I thought was strange. It's gets to Monday morning and they've now cancelled my withdrawal. A chaser email I sent yesterday was replied to today stating that I will receive a separate email about sending my verification details over but couldn't provide me with any timescales for this.

As for the gameplay, the games seem to be clones with an incredibly low RTP. I usually play bigger bass bonanza and if you go out and back in the game it will normally save your previous spin amount I.e. £1.20 but this one always defaulted back to 12p. This is a first and has never happened on other casinos.

Also had a couple of bonuses and 2 of them I received 3x and 5x my bet amount which is the lowest winnings I've ever received playing bigger bass.

I decided to play my balance down to zero and then emailed them to close the account.

It also constantly logs you out after literally 2 minutes of inactivity as well.

Not a trustworthy casino IMO and do not recommend in the slightest

I can understand why the disappearing verification status and the cancelled withdrawal gave you a bad impression. However, the fact that the verification and payments teams do not work over the weekend is not necessarily unusual. Since you requested the withdrawal on Friday, the casino had very little actual processing time before Monday. They should still have explained clearly why the withdrawal was cancelled and what you needed to provide next.

Regarding the games, a few low-paying bonus rounds and the stake resetting to its default value are not enough to establish that the games are clones or have an unusually low RTP. If you have more concrete evidence, such as the exact game provider shown in the casino, the game URL, round IDs, or anything unusual on the loading screen, you can certainly share it.

One more thing caught my attention: according to our review, Slotroyals Casino does not accept players from the United Kingdom and is not licensed there. Since your profile shows the UK and you deposited in GBP, were you able to register and deposit from the UK normally, without using a VPN?

Yeah I was able to sign up with UK address and number, successfully deposit and also play pragmatic games all without a VPN

That is important information, because it directly contradicts what we currently have listed in our review. If you were able to register with a UK address and phone number, deposit in GBP and play Pragmatic Play games without using a VPN, either our information needs to be updated or you accessed a different version of the casino.

Could you please share the exact casino URL you used? Please post only the direct domain, not a referral link. I can then pass this information to our data team so they can investigate and update the review if necessary.

https://slotroyals.com/en

Thanks for confirming the URL. This is the same domain we currently have listed in our database, so you were not using a different version or mirror of the casino.

I have passed this information to our data team, as your ability to register with UK details, deposit in GBP and play without a VPN contradicts the country restriction currently shown in our review. They will verify the casino’s current availability and update our information if necessary.

Thank you for bringing this to our attention.