Slotornado Casino - general discussion

If you want to discuss anything related to Slotornado Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Horrible experience. They took my husband's winnings because of some weekend bonus crap. This game is a mistake and a waste of time. He's not happy about it at all.

Would it be possible for your husband to come here and explain what exactly happened? Maybe we could help him with the situation.

He doesn't want his details on the internet. His name is Adam and he messaged the support chat yesterday. Basically he put money in, lost it, put more in, won some and then you guys took it.

First of all, we’re not the casino, so we’re not the ones who took his money.

If he doesn’t want to pursue the matter, then of course that’s his choice. But if the casino took his money and he believes he didn’t do anything wrong, I would at least try submitting a complaint with us. Our team could then investigate the whole situation and look into why the casino took the funds.

If privacy is the concern, that shouldn’t really be a problem either. His name and personal details don’t have to be publicly visible, and the complaint can also be kept private, meaning that his posts and case details wouldn’t be accessible to other users. Apart from our team, the casino would only be involved if we needed to invite them to clarify the case.

So I think there is still an option to have the situation properly looked into. But if he simply doesn’t want to pursue it, then there probably isn’t much more to discuss.

I strongly advise everyone to avoid this casino. They allowed me to log in, deposit, and play despite having an active self-exclusion. This is a severe failure of responsible gaming standards and licensing rules.

My 880e withdrawal has been delayed for over 14 days, and they still haven't paid out.

About to refund my all deposit 1750e becouse they allowed me to play they still havent rewiew this and keep sending same bot emails. Customer support is useless it feels like talking to a bot that just sends the same generic auto-replies over and over without addressing the issue. They refuse to take responsibility for their errors.

Stay far away!

Hello Glamour6, just a question if I may.

Do I understand correctly that you have an active self-exclusion with this specific operator casino or any other level, but you were able to log back in? That indeed sounds like a situation worth investigation. Hopefully the complaint tells us more, leading to proper account closure, of course.

I am sorry you have to deal with those situations.

Thank you for your candid feedback.

We are ready to step in and help you resolve any issues you may have encountered.

All bonuses on our website are subject to a specific maximum withdrawal limit. Higher loyalty levels and the VIP program allow you to receive bonuses with the best terms.

Regarding your issue, please contact our support team at support@slotornado.com.

Our agents will be happy to assist you with this simple process.

Hello,

Thank you for sharing your feedback.

We understand how frustrating it can be to wait for your funds, and we sincerely appreciate your patience.

Your request has now been reviewed and approved. Depending on your bank’s or payment provider’s processing time, the funds should reach you within the next few banking days.

All necessary steps have been completed on our side. Your personal manager will keep you informed and provide any further updates.

Thank you for your understanding.

Kind regards,

Slotornado Team

Hi, but this is not true, the payment has still not been made to me. I keep getting the same answers "we are still waiting for the finance department to make the payment"

Dear Lola,

Thank you for sharing your feedback.

We understand how frustrating it can be to wait for your funds, and we sincerely appreciate your patience.

Your request has now been reviewed and approved. Depending on your bank’s or payment provider’s processing time, the funds should reach you within the next few banking days.

All necessary steps have been completed on our side. Your personal manager will keep you informed and provide any further updates.

Thank you for your understanding.

Kind regards,

Slotornado Team