SlotaCasino - general discussion

If you want to discuss anything related to SlotaCasino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

The only way to get rid of my money faster than in this casino is to set it on fire or throw it out the window.

It can't get any worse.

I lose at breakneck speed every time.

A terrible experience.

I advise everyone: stay away.

Hey. So it looks like you didn't have much luck at this casino, right?

Unfortunately, it is not always as we wish, and we have to move on. Hopefully it'll be better next time, at some other place, perhaps.

Did anyone get any euros? I didn't get any....

Withdrawals 0

Be careful—there was €6,000 in there, and they froze my account

Has anyone used this casino before?

Have you made any withdrawals?

Hello, based on the players' reviews, I'd say players are being paid. Any specific problems? Feel free to describe in more detail. Maybe we can look into that.

Dear Claudio Vieira,

We regret to inform you that your account has not successfully passed the verification process on Slota Casino.

According to the Slota Casino General Terms and Conditions, customers must use all the services provided by the Company in accordance with the Terms and Conditions as follows:

Section 1.6: Users must use all the services provided by the Company in accordance with the Terms and Conditions and applicable restrictions

Based on the rule clause of General Terms & Conditions:

Section 2.4: You must provide us with valid personal data during registration, which includes your name, surname and date of birth, as well as contact details, address, phone number and email.

Section 2.5: To prevent fraud and to add an additional layer of security to your transactions, our Casino performs identity verification and payment authentication:

- an account owner must complete the account verification after placing a withdrawal request or by demand from the Risk Department before withdrawing funds.

It has come to our attention that you provided incorrect details during the registration process, including address, and you are unable to provide the address listed in your registration.

Due to these discrepancies, your account has failed the verification process and has been permanently closed in accordance with our Terms and Conditions.

Based on the provided information above, the winning amount has been confiscated.

Please be informed that our Risk Department operated in accordance with our established rules.

Thank you for understanding.

If you have any questions, we will be happy to assist you by Live Chat or email kyc@slota.casino

Kind regards,

Slota Casino Risk Department

If it were a real casino... A real one... they'd pay what they owe... They wouldn't freeze your account... Be careful—look what happened to me

It seems the risk team evaluated the details you put into the filler while registering and found them not in order with the details provided in the KYC process; do you see it the same way? In such situations casinos act this way. The account is closed and winnings voided. Just as stated in the rules: Without passing the KYC, no money can be processed, Im afraid.

Though it may feel unfair, it's a common rule and common requirement.

That's a complete lie—I provided all the correct information, and I've already found a website with more complaints... Just a heads-up... go ahead and try it

I understand what you are saying and want to stress that if you can prove the casino is lying just as you say, I strongly recommend reopening the complaint.

Just as you can see, the results are fact- or proof-based, so saying the casino is lying on the forum is understandable but, frankly, cannot change the outcome. Therefore, the existence of the other complaints you found plays no role in your specific case.

Does it make sense, please?

Only those who want to believe will believe... Invest and you'll see the profit.... I'm out