Slot Lair Casino - general discussion

If you want to discuss anything related to Slot Lair Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I want my money back This is wrong i not excedded any think i want my money i Win and you take me the money out This not work like that.

Last day i depois 40 euros and the Casino give for i register 40 euros i start play and play not have any notification off excedded the amout i repete not received any notification when was play and i play the amout was 1500 euros and the end This that i start take my money for my bank and the Casino rejected my amout and i say i have too excedded the amout off 5 euros This is not correct If i excedded the amout turn a page with a notification with excedded the amout and This message not show in one game i play i play a Lot off casinos men the bônus not work like that i Win you not can take me the money but i Go fight at the end

Sorry but you say i have excedded the amout and you take me the money

The number i try to register not work no send message because your Casino is a fake

Hi, from what you describe, I have a feeling that when you played with the bonus, the casino accused you of having a bet bigger than €5, which is usually forbidden when you play with a bonus. Did you check the terms and conditions when you decided to play with the bonus? Do you have any game history or do you know roughly how many times you broke it? 

Unfortunately, this is a situation where the casino can take your winnings back because you did not comply with their terms and conditions. Often you won't see it anywhere, but players have to watch this kind of thing. 

So try to clarify it more and answer my questions please. 🙂

I'm a VIP customer at this casino, with an account open for some time where I've made thousands of deposits and a few withdrawals, I've never been asked for any kind of proof of deposit, it turns out that now I have close to €3000 to withdraw and they're demanding proof of the last deposit issued by my bank with all the details of the transaction including my name and my IBAN, It turns out that my last deposit was via the Mbawy payment method, in which it is impossible to obtain a receipt with the associated IBAN and they know well that this is impossible to obtain, it is an excuse to block my withdrawals, I have already sent the Mbawy payment receipt and the ATM receipt, which they refuse. I contacted my bank where I explained the situation, and was told that it was not possible to obtain this proof since it was through Mbawy.

They're demanding a document that doesn't exist, all to block my withdrawals.

You can't trust this casino.

Thank you for your help.

Hello,

this is indeed a very serious matter, and you have done a lot to get it resolved. I assume you also sent the bank response to the casino as well. May I know how the support responded to that?

I would expect a constructive solution, because I see no other way to let you pass the deposit verification.

Perhaps this is a silly question, but are you certain the casino support understood that the bank couldn't issue such confirmation with IBAN included? I mean, in such cases a standard bank account confirmation, including the banking and holder's details + the deposit transaction details on a monthly transaction list or irregular transaction statement, should suffice.

No wonder you not happy about it.

This casino is not very fair, based also on the review and it lacks any license so I guess they have every point not to care much. You may still complain, however.

Would you care to try? It is a free service we provide to players.

https://pt.casino.guru/reclamacoes/submeter 👈

I'll gladly share more details later; I just didn't mean to overwhelm you with all the information right from the start.

HELP. NO MONEY SEND

Hey, could you describe the problem to me? Is it just that you made a withdrawal and are still waiting? Am I correct in seeing that you were paid on the 12th? If so, then you just need to wait, and I believe you will receive the money.

It was rejected..klarna said all good. Bank said all good. And casino rejected it. I am missing 400 euros. And they dont answer

So you don't even know why it was rejected? It was rejected on the 12th and you haven't heard from the casino since? Did you send them an email and try live chat? 

So you don't even know why it was rejected? It was rejected on the 12th and you haven't heard from the casino since? Did you send them an email and try live chat? 

Sure i did. No Response

Sure.

I still have questions. Was the money returned to your gaming account, or did it all disappear? If it was returned, did you request another withdrawal?

It was rejected. The money is gone. Neither in the account nor at my bank.

And the bank and Klarna, see proof, confirm that the payment was made correctly.

Still no response from the casino.

Klarna send me my money...thanks for ure help

You're welcome, your payment provider sorted it out for you. Did they tell you anything about it, I mean Klarna? Did you file a complaint there that you didn't receive the money in your casino account? 🙂

Yes, I did. Now they've refunded me the amount.

Cool so it ended up quite good. 🙂

Be careful next time and look for the information more when you want to play in a casino.

Good luck. ☘️

Thank you for that. And it's also nice to receive a response. The casino hasn't gotten back to me yet.

Some casinos are apparently weaker in communication. That's why you need to find one where players feel comfortable, where the safety index is relatively high, and problems are solved. I know that it's sometimes difficult for a casino to meet all of a player's needs, but I believe that by minimizing the negative aspects, you will ultimately achieve your goal and find one that is worth it. 

Have a nice day.🙂