SevenPlay Casino - general discussion

If you want to discuss anything related to SevenPlay Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Verify with casino, because probably they pass to casino guru fake information about the the welcome bonus

Sevenplay casino after player complete the wanger just pass to real money 5x the bonus received and not the 10x as you inform

regards

Hi, if we have something stated that is not good, could you use this button please and notify our team? 🙂

We would certainly be grateful for that. 

But where did you get this information? Did the casino itself tell you? What bonus is it for?🤔

Hi Jaro

When playing at the casino in question, after completing the bonus wanger, only 5x the bonus received was converted into real money,

your information says that the conversion into real money is 10x the bonus received, probably the casino gave you incorrect information.

Minimum deposit: 20 €, Maximum withdrawal: 10x the bonus amount.

From personal experience I can assure you that the maximum withdrawal is 5x the bonus amount.

regards

JMORE66

I was looking at those promotions and I also found similar information there. I will let our team know and they will change it when they find the same thing. 

Thanks for the heads up.😉

Provided all necesary documents and account is fully verified. But my withdrawal is pending for several days. Theres no response in chat. Only one bot answer for all questions. Same with email

Is it your first withdrawal from this casino, though?

Could you tell us when exactly you requested it, please?

Yes, its my first withdrawal. Shows that my account is verified.

Its been 4 days. But yesterday i canceled it and created new withdrawal request

What was the reason you did so, though? Have you perhaps changed the payment method or something?

The reason is same like every slow payout casino wants - i canceled it to continue playing.

But won more . Now its 300€ pending for about 2 days.

I havent changed payment method its same as before i made deposits

So which payment method did you use for it, and what does it say in your account about the state of the withdrawal now?

For deposit and withdrawal i used Revolut/VISA Mastercard. And status is still pending for approval.

Alright, so let's see when it will move forward.

Also, our complaint team needs to wait a few more days before they can intervene, so hopefully the casino will pay you out sooner. 🤞

No worries. Today received money.

Hey. That is great; I'm glad for you.

Will you continue playing there now? What do you say?

Dont know. Cause theres casinos that payout faster

They surely are. Feel free to come back to write about more of your experiences, of course.