Scored Casino - general discussion

If you want to discuss anything related to Scored Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello, I'm having a problem with the Scored betting site. I'm trying to verify my account and they keep giving me problems. I want to withdraw 6000 euros and they keep giving me problems. Can you please help me? Thank you.

Hello, I understand you cannot withdraw those 6000€. It's a nice sum so no wonder you seek help. My colleagues will take care of the complaint request, while I would like to ask a bit more about those problems you mentioned. What kind of problems are we talking about? It would be best if you could provide a detailed description of the situation with all facts included and then provide it in the complaint as well. Resolution usually starts with understanding both perspectives. So, let's start with yours. Shall we?

Hello, I'll explain what happened. I wanted to make a withdrawal, and for that, they require verification, which includes ID and address. All of that has been verified and approved. On the other hand, they ask for proof of the deposit made to Scored, which requires the name, IBAN, issue date, amount deposited into Scored, and the merchant's name. I made a deposit from a card linked to a Cetelem credit line, which is not linked to a Cetelem bank account but to one at another bank. I asked them to please accept one document showing all the required information and another document showing the account and my name as the account holder. They tell me it's not possible; everything must be on the same document, and it's impossible to obtain such a document. When I spoke to Cetelem on the phone, they confirmed it wasn't possible. I explained this via chat, and they always give the same answer. I also contacted them by email, and they haven't replied. Could you please provide me with any assistance, as I want to resolve this? Thank you.

Hello, thank you very much for the explanation. In other words, you found yourself cornered because you can verify the card ownership but not the way the casino would accept it, it seems. I just wonder whether you keep getting automated responses or whether anyone from support has reached out to you. No matter what, I understand you are more than willing to provide the documents you can; you even discussed this with Cetelem and probably have confirmation you could show to the casino, just to make them realize that having all details on one page/document is not possible for the bank.

That must be so confusing. Please explain this to Attila; feel free to copy your previous post from the forum to the complaint thread. If you have an official email or screenshot of a conversation with the bank or the card issuer, please add what you have to the complaint too. Attila really needs to know what you already tried so he can find a way to help.