Scibet Casino - general discussion

If you want to discuss anything related to Scibet Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Has anyone received winnings from Scibet casino relatively quickly?

How long did it take for the money to be in your account?

The minimum withdrawal limit at the bank is 100e.

Have you requested a withdrawal, perhaps? How long do you wait for now?

Hello, according to what I have seen, we don't have much to the casino, so obviously it would require more experience of the players. 

However, how is it with you, how long have you been waiting? Do you withdraw using bank trasnfer?

I started playing on 7.1 and on the same day I requested a withdrawal. They kept asking for some new document to verify my identity and I responded by giving them a new identity verification document.

After sending many different documents, the account was finally verified and an apology was given for the inconvenience.

When I send a document there, it arrives within a few hours, otherwise there is no response at all.

Now I'm waiting to hear back from my question, how long do I have to wait for the money?

I highly doubt there will be an answer and I will have to wait for the money until the distant future.

The alternative, of course, is that they come up with something why they can't be paid.

I'm just waiting here ..............a good couple of days have passed already

Well, if the verification is done now, hopefully soon you will receive the money. Surely keep us informed about it, so also others have an idea about how this casino works.

If you feel, though, that you need our help, please let us know. We'll be here.

Okay.

I sent them a query about how long I would have to wait to receive my gambling winnings in my bank account.

The response was a long litany of how long it would take for the money to reach me and they announced that they had now paid it.

I didn't have to wait long for the money, it was in my account almost immediately, and not after a delay of several days.

However, I was so disappointed by the incident that I wouldn't go there again to play even if it were the last place in the world to play.

Thank you for your support and encouragement.

Well, I'm glad that you got the money.

Now, if you wish, you can move somewhere better for you. Right?

Yes, of course.

There are tons of them online and new ones are popping up like mushrooms.

I believe there are some great places to play there.

I'm glad that you feel this way.

I hope our reviews will help you in finding some good ones.

The withdrawal time is insane - I have a €25,000 balance, and they take 7 days just to approve each withdrawal before I can even request the next one. That means it’ll take 25 weeks for me to receive all my winnings. They refuse to speed it up. Is there anything I can do about this?

Hi, while I understand that players don't really want to wait that long to withdraw, as long as they act according to what is written in the Terms, it's okay. Do they respect the limit they have or is there a problem? I mean if you can always withdraw a certain amount and you always get it. How many withdrawals have been made? 

If the casino doesn't want to increase the limit or speed up the whole process and everything is as I said according to the terms, there is not much to do. You'll just have to be patient.

But feel free to describe it to me.

I have emailed support multiple times, and they state that withdrawals usually take up to 3 business days. However, due to increased workflow - which has been ongoing throughout the entire time I’ve been withdrawing - my withdrawals consistently take 5 business days to process. This effectively limits me to withdrawing €1,000 per week, or €4,000 per month, even though the stated monthly withdrawal limit is €7,000.

I currently have a balance of €25,000, which means it would take 25 weeks to withdraw the full amount at the current pace. If the €7,000 monthly limit were actually achievable, it would take only 14 weeks.

Because each withdrawal takes 5 business days (or 7 calendar days), I am unable to reach the full €7,000 monthly limit. I have asked if the processing time could be sped up so I can take full advantage of the monthly limit, but I haven’t received a response yet - only the following message:

"We would like to inform you that even though usually similar cases take up to 3 working days, you might experience some delays due to increased workflow at the current point."

Hmm, I am thinking whether in such a case it would be appropriate to file a complaint with us but I am not sure. The fact that they can't keep up is not your problem and if you have a limit of 7k then you should be able to get 7k out in that month.

But if the casino can't make that kind of delay and it takes a bit longer, then there's probably not much you can do. 

For example, don't they have a crypto option to withdraw money? That might be faster.

Moro,

I thought I'd write about this casino here, even though it's unlikely to be of any help.

Last November I played on that site and was able to withdraw after KYC verification, which went smoothly. However, after 3 days of waiting, I received a message that the withdrawal had been canceled and the money had been taken back due to using a VPN.

The strange thing about this story, however, is that using a VPN has not been possible, because I don't have any such program, not even on my computer or in my browser. I tried many times to get answers by email, but I always got the same answer. , so I filed a complaint with MGA about the matter. From there I got a decision that the operator is right, and a violation has occurred. I still wasn't allowed to see their evidence that they had against me. Well, then I tried to get the log session data from them so that I could see the IP addresses etc. myself, so first they posted these from after the violation, and then the most ridiculous message of all came that by chance they haven't been saved, because the feature in question hadn't been invented yet 😀

Finally, I got the missing information, and then I asked what the violation was when there were only two IP addresses visible, my home computer's address and my phone. The response was the same message as before; they are sorry, but the decision is final.

What bothers me most about this whole case is that they can do this to anyone? After all, it's several hundred dollars.

So, do I understand correctly that you submitted an official complaint with MGA, and their decision said that you really used a VPN, but you do not have any?

That sounds really weird, to tell you the truth. The licensing authority should really investigate the matter well and not make this kind of mistake.

Even if you filed a complaint here, we wouldn't be able to do much because the decision from MGA rises above ours, you know. 🤷‍♀️

Hi,

Over €1,500 was confiscated from me today, citing the following reasons:

Dear (my name)

We would like to inform you that your withdrawal has been cancelled by the payments department and the amount of €1,530.57 has been removed from your balance due to the breach of the following Terms & Conditions:

 

11.1. The following practices in relation to the Services:

a) abuse of bonuses or other promotions (as defined in paragraph 11.4)

 

b) using unfair external factors or influences (commonly known as cheating)

 

c) taking unfair advantage (as defined in paragraph 11.4);

 

d) opening any Duplicate Accounts; and/or

 

e) undertaking fraudulent practice or criminal activity (as defined in paragraph 11.4), constitute "Prohibited Practices" and are not permitted. We will take all reasonable steps to prevent and detect such practices and to identify the relevant players concerned if they do occur.

 

11.2. You agree that you shall not participate in or be connected with any form of Prohibited Practice in connection with your access to or use of the Services.

11.3. If:

 

a) We have reasonable grounds to believe that you have participated in or have been connected with any form of Prohibited Practice (and the basis of our belief shall include the use by us of any fraud, cheating and collusion detection practices which are used in the gambling and gaming industry at the relevant time); or

 

b) You have placed bets and/or played online games with any other online provider of gambling services and are suspected (as a result of such play) of any Prohibited Practice or otherwise improper activity; or

 

c) We become aware that you have "charged back" or denied any of the purchases or deposits that you made to your account; or

 

d) You become bankrupt or suffer analogous proceedings anywhere in the world,

then, (including in connection with any suspension and/or termination of your account) we shall have the right, in respect of your account to withhold the whole or part of the balance and/or recover from the account the amount of any deposits, pay-outs, bonuses or winnings which have been affected by or are in any way attributable to any of the event(s) outlined in this paragraph.

 

11.4. For the purposes of this paragraph 11:

 

a) A "fraudulent practice" means any fraudulent activity engaged in by you or by any person acting on your behalf or in collusion with you, and shall include, without limitation:

fraudulent charge-backs and rake-back activity;

the use by you or any other person who was participating in the same game as you at any time, of a stolen, cloned or otherwise unauthorized credit or debit card, as a source of funds;

the collusion by you with others in order to gain an unfair advantage (including through bonus schemes or similar incentives offered by us);

any attempt to register false or misleading account information;

any actual or attempted act by you which is reasonably deemed by us to be illegal in any applicable jurisdiction, made in bad faith, or intended to defraud us and/or circumvent any contractual or legal restrictions, regardless of whether such act or attempted act actually causes us any damage or harm;

 

b) An "unfair advantage" shall include, without limitation:

the exploitation of a fault, loophole or error in our or any third party's software used by you in connection with the Services (including in respect of any game);

the use of automated players ('bots'), or other 3rd party software or analysis systems; or

the exploitation by you, of an 'Error' as defined in paragraph 18, in any case either to your advantage and/or to the disadvantage of us or other.

 

c) Bonus Abuse includes, but is not limited to:

 

i. breach of terms and conditions of a bonus, free bets or any other promotional offer

 

ii. the opening of multiple accounts to claim multiple bonuses;

 

iii. all bonuses are subject to bonus use limitation based on the bonus engine, and, unless stated otherwise, they shouldn't be used more that 6 times per calendar month; if for any reason a bonus code is used by an individual player over the stated amount, the Company reserves the right to further investigate bonus abusing pattern and deduct bonus winnings plus all 3rd-party charges arising from player's activity (payment fees, providers fees, etc…etc.

 

Lastly, kindly note that your last two deposits of total €150.00 is available on your account. 

 

If you have any questions or require further clarification regarding our terms and policies, please do not hesitate to contact our dedicated support team.

 

 

Kind regards,

Customer Support Team

That text continues for about 3000 characters, so apparently that's all the rules.

I asked him exactly what I broke and where, he just says that the decision is final.

What can I do?

Hello, let me start with the most important part: You already did a good thing by submitting the complaint. In my opinion, you did not see the casino review right? I'm asking because this casino was given a low safety index thanks to unfair terms used against players and also for withholding players' funds.

https://casino.guru/scibet-casino-review#tab=js-tab-reputation 👈

In my opinion, it sadly fits this situation.

I guess we have to hope for the best.

Thank you for the information Radka.

Unfortunately, I did not see the review or the low safety index before I started playing at Scibet. Had I known about their reputation and unfair terms, I would have avoided the site.

Since the casino has a history of withholding funds, do you recommend that I file an official complaint with the Malta Gaming Authority (MGA) immediately, or should I wait for the outcome of this Casino Guru complaint first?

I appreciate your help in trying to resolve this."

Good day to you.

I'm sorry to see the casino review is restricted; we try to warn players and the local authorities still consider us some sort of promoters. (Maybe VPN set to another country could help.)

Well, I found two unresolved complaints, which is certainly unconvincing; however, both are quite old. So, submitting the complaint is still an option; I just can't say whether something has changed, but still, every unresolved complaint directly affects the casino score and may help warn the others who are lucky enough to actually see the casino review.

In any case, Malta is certainly the official way; I and my colleagues recommend the official licensing authority when our line of work fails. But it is, of course, your call; no pressure. What suits you the best!