Scarawins Casino - general discussion

If you want to discuss anything related to Scarawins Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Has this casino ever paid anyone? I just won €5000 and can only withdraw €1000 at a time, they have not answered my question in chat or email,

My account has been verified, but my withdrawal is on hold.?

Greetings, according to what I've seen we don't have much from players. There are two complaints that were solved last summer, so I don't know if it can be considered relevant today. Is this your first withdrawal? 

It's definitely good that you're already verified, but on the other hand it's a bit sad if the casino doesn't answer your questions at all. 

So if there are problems and the casino doesn't pay you and doesn't communicate with you, we will try to help you.

So please keep me posted on how things are going.

They still don't respond to my emails, in the chat they replied that your funds are safe and will be processed soon, I think soon means 1-5 hours not 2 days which is what I have been waiting for my first withdrawal.

If you wait just a few more days, I don't think it's such a disaster. We give casinos 14 days to pay the player and also to resolve the verification. Without it, you won't be able to get the money out. 

So I guess you'll have to be diligent in following up on the complaint as well.

The first withdrawal has now been paid.

I just made another withdrawal of €1000 and I'm waiting for it to be approved.

Well, after all! It makes me happy to see that you have already received some money. I firmly believe that another one will come soon. 

Could you get back to me afterwards and let me know if everything went well? 🙂

I finally got my money.

Jaro was right, it seems. Glad you have the money! After your recent experiences, do you perhaps have any advice for players who come play to this casinos after you?

If you expect quick withdrawals, I recommend other casinos.

The KYC process takes a long time.

The withdrawal limit is only €1,000 at a time / €7,000 per month.

I think that would be enough for many players to decide whether to play here or not. So I hope that wherever else you play it will be easier for you, either in the withdrawals or in the KYC.🙂

Thank you Jaro, you are doing a great and good job.

Thank you very much we appreciate such words. 

If something comes up in the future at any casino, feel free to write.😉