Rubyreels Casino - general discussion

If you want to discuss anything related to Rubyreels Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Fantastic experience for me so far. Had modest $2k (NZD) win and withdrawal with no problems at all. Then, as if that wasn’t enough, I just hit maximum win on a $1.20 spin ($24k)!!!

I love this casino!! Will prove an update after the money is in my account.

Highly recommended! Give it chance for sure.

Hey, sounds great indeed. I guess we just wait for the promised update regarding the withdrawal. 🙂 Hope the casino won't spoil the excitement.

First 1/4 in my account today - super happy. I almost feel guilty as I’m up another $1,500 again this evening. Ruby Reels is without a doubt my new favorite place to play. I was going to add ‘I’m not getting paid to say this’ but in a way I am - with my winnings 😉

I'm really glad to hear that—be sure to let me know when the rest of the money comes in. It's nice to see that someone is doing well, but use this situation wisely so you don't end up losing most of those winnings. I know what a rush of adrenaline and what a great feeling it is when you win like that. The best thing to do is to cash it out and use it for something you’ve maybe wanted for a long time.

Anyway, good luck, and have a nice day.🍀😊

Hello, I made two withdrawals of $500 each from Ruby Reels Casino, which were approved on September 28, 2026, and I still haven't received anything. I'm sending you photos as proof of my withdrawals.

It's frustrating after having deposited several $1000s with them.

Thank you

Gerard Labrecque

I made two withdrawals of 500 each from Ruby Reels casino; one was approved on September 28, 2026, and I still haven't received a refund.

It's frustrating, especially after having deposited several $1000s with them.

I sent them a message giving them 24 hours to deposit my winnings, otherwise I would file a complaint, and they didn't even reply. I'm sending you photos; please wait for my complaint.

Thank you GERARD LABRECQUE

Hello, I understand you're frustrated, and the casino seems not to help you. Even though I cannot tell what has been happening, you are welcome to lodge a complaint against this casino here on our website. It's a service we offer for free to players in similar situations. You mentioned photos; that's great. please provide all relevant screenshots and email communications just there as well as a note on whether your account has or has not been fully verified.

I imagine this is all like a very unpleasant dream, but we are not alone there. Complaints start here > https://casino.guru/complaints/create

Are you up to it?

Here are the missing photos

What should I forget to include in my first submission?

Please include those in the complaint if you decide to lodge one. I would certainly try that since it seems the casino has not provided updates or instructions.

I've already filed a complaint with Guru Casino, but your replies are in English and I don't understand English. Could you please provide a website in French and reply to me in French? Thank you.

I can only say one thing: all online casinos are a scam. No matter what you do, the casino always wins. The first mistake is depositing money into a casino. 99% of the time, the money is gone. If you do make that deposit, it's gone within 1-2 minutes. No one asks about any verifications or anything like that. Nope. Then the money is in your casino account in a few minutes, and you're off. Let's say you deposit €100 and play Book of Dead or Legacy of Dead on €1. The money will be gone within 10 minutes, 100%. Why?! It's simple. Every casino has certain programs running in the background that determine exactly when and what you win. In many cases, you win nothing, and you also don't get any free spins. I've played in almost every online casino, and it's always been the same. You almost never win anything. I've lost €30,000 in these crappy online casinos, and I've never received a single payout. I've only ever won €2,000 and €3,500 at casinos, and that was only after depositing roughly the same amount initially. Then you want to withdraw because eventually everyone gets fed up with constantly depositing and never withdrawing. But here too, you're disappointed because all online casinos cheat. Either they come up with some annoying verification process that takes forever, or in some cases, the money simply doesn't arrive and is canceled without explanation, only to be returned to the casino account. Why do casinos do this? Quite simply, because they don't want to pay out. This whole thing continues until you start playing again. If you keep playing and think something will come of it, you'll be disappointed again. Because from then on, absolutely nothing comes through, and the money is gone in minutes. These programs kick in and control everything again. So I can say with 100% certainty that all online casinos are pure fraud. Anyone who says otherwise here or anywhere else still believes in Santa Claus! I have just one piece of good advice for everyone: Don't play at any online casinos, no matter how tempting the bonuses are. If you do, you've already won and will save yourself a lot of money and stress.

For me, RubyReels is pretty good, especially because of the variety of slots and the website design, which I find quite user-friendly.

Hi TheReaper85. I can hear how much frustration and financial harm are behind this post, especially after losing around €30,000. Your advice not to continue depositing or chasing losses is certainly worth taking seriously.

However, we cannot confirm that every online casino uses a program that decides exactly when an individual player will win. Casino games are designed with a mathematical house edge, meaning that most players are likely to lose over time. In legitimate RNG games, individual results should be random, while the advertised RTP becomes meaningful only across a very large number of rounds. A losing session or even a long losing period is therefore not evidence by itself that the results were manipulated.

If you suspect that a particular game was not functioning correctly, this would need to be assessed using specific evidence such as the casino and game names, round IDs, timestamps, complete betting history, and ideally records from the game provider.

More importantly, given the losses you described, trying another casino or attempting to win the money back could cause even greater harm. I would strongly suggest stopping completely, using self-exclusion or a blocking tool, and looking at our problem gambling support resources.

Are you still actively gambling or depositing, or have you already closed your casino accounts? Also, is there a specific unresolved problem with RubyReels, such as a cancelled or unpaid withdrawal, behind this post?

Hello, I'm sorry we don't have a French version of the website, but the forum has an automated translator; you just need to set the preferred language properly in your account. Then you'll be able to see the translated version of those texts. the same goes for the complaint:

I also cannot see any complaint lodged under your profile. Please do not mistake this forum conversation with a complaint; despite the same design, those are two separate features.

Did you spot the route to the complaint in my previous post, please?

"Complaints start here > https://casino.guru/complaints/create"

You are welcome to lodge one.