Roobet Casino - general discussion (page 2)

Good afternoon, I have a problem with a casino.

They blocked my account for having my son's name in the email, which he is not involved in the page and I manage the email in its entirety, in addition to having 2FA in the account, the KYC correctly done (which they themselves They accepted me the first day I entered the page, I did) and now the live support does not give me answers and they have me on stand-by with $233 inside the account.

What do you recommend?

Hello,

since the email address does not serve as any kind of proof of identity, I fail to understand what seems to be the problem. I feel that the casino's system must have found some sort of similarities with other accounts or accounts, and flagged you, but a similar address should be considered only as a hint. Kindly note that verification, as the name suggests is the only valid process that ensures it was you who registered, deposited, played, and won, so registration does not mean verification.

However, the casino is probably investigating the similarities, which is usual and you have to wait for the result. Normally, an ordinary chat operator is not involved in the procedure, meaning he or she can't provide relevant information just yet.

I recommend you wait, keep me posted with any updates, please.

Would not hurt to know the casino's name though.

Good morning Raka!

4 hours ago they enabled me to withdraw my funds after a long wait of +30 hours without answers.

Probably my account will be closed for the reason the agent gave me: my email has my son's name on it.

But no problem, I just wanted them to give me the funds that I just earned. With all this learned, I don't think I'll ever go back to that casino.

The casino is Roobet.

Thank you very much for your message.

Hello randyg,

I still like to understand what was wrong - though I'm of course happy that you got the winnings!

Do you mind sharing the casino's official explanation?

It's just a kind request, no pressure 😉

Hello Radka! Clear

I'm waiting for them to answer me, as soon as they let me know I'll tell you.

Thank you!

Good day. I'll keep you informed.

They blocked my account and closed it without giving me reasons, they didn't send me an email.

I also don't see that support responded in an estimated time that I can read before my account is blocked.

Hello randyg,

Thank you for letting me know. This happens quite often, and I was hoping that you might be more informed, well, I guess that would be best to move on 🙂.

Enjoy the Sunday 👍

I don't have much experience with this casino, what about you?

I bet with these crooks, Milan-Halas Verona mast. I bet that Verona will earn more than 2.5 offsides. All sites show that they have earned 3 offsides, even their own website writes 3, the official site of Serie A also 3, but everywhere 3. And they did my bet as a loss. Just scams!

Regarding the recent complaint here for 131btc. I was on the site when this guy won the money and was speaking to him in chat.

The win was 100% legitimate. However it seems from his complaint that he isn’t getting his case across very well and missed many key details.

For one after he won the money the casino left it in his balance and let him keep playing with it for probably 5 days. It was only when he tried to withdraw that the casino confiscated the balance. If someone had illegitimately won $3 million I’m sure the casino would immediately void the funds not let the player keep it in their balance for multiple days.

Roobet also continued to show off the win in the ‘biggest wins’ section of their site for weeks. This is extremely strange if they had decided that the win was not legitimate.

Also as crash is an open lobby with hundreds of people playing at the same time surely if there was a malfunction everyone should have won millions not just one person?

You must be talking about this complaint. It's surely an interesting case and I'm really wondering if we manage to resolve it. When it comes to real money, it's one of the biggest cases we had so far.

Hi, I opened a gaming account on Roobet a few days ago out of pure curiosity and wanted to try a Crypto casino. Not wanting to provide personal data I tried to play by inserting random e-mails and using a VPN, after depositing I also tried some successful withdrawals, unfortunately the situation got out of hand leading me to lose over €50,000, which is what I would like to dispute is the total absence of KYC checks and total absence of protection on Gambling Addiction, given the lack of appropriate identity checks, are there the conditions for requesting a refund? Thank you

Oh, that's a lot of money. 

But it's certainly not the wisest thing to do what you did. If it came to a choice, how would you want to withdraw if you provided fake information? Did you mention to the casino that you have a gambling addiction while playing ? I feel that this is a pretty big mistake but I will wait for your answer because it may be very difficult to help or get your money back under such circumstances. 

I mistakenly wrote that it was false information, I meant unverified, they closed my account today and I just sent my ID card which corresponds to the information entered during registration.

Just to exclude any possible misunderstanding, how should I understand the term "unverified" in the context of the whole account issue, please?

You know, I probably still fail to understand the lack of KYC checks and total absence of protection on Gambling Addiction, given the lack of appropriate identity checks - you were referring to.

If I'm not mistaken, you have never played in any crypto casino, specifically in this casino, ever before; this was your first account, am I correct?

How, in your opinion, could possibly KYC (which is by the way quite optional for crypto casinos; I'll get back to that later if you want me to) or any kind of verification save you from losing all the funds? Does it mean it took so long, so you just kept playing, perhaps? Please, help me understand the way you see it.

For now, I feel it won't help to speculate, so if you don't mind, I would wait for your response.

Thank you.

This is my first account with them, exactly, I think that the controls and the Kyc can lead to limiting the player's bornout moment by limiting him while waiting for the necessary checks and giving time to calm down and possibly place the necessary limits or temporary blocks for protect it, this was not done despite the quantity and frequency of deposits being enormous, even if there were no details to request a refund, I would at least like to have reopened my account to recover the weekly and monthly bonuses which would have been very substantial

I now understand the point much better. The KYC procedure seemed to take a long time from your perspective. Could you tell me how long you have been confirming your account? Because of continuous verification, you were unable to control your passion and lost the balance before you could withdraw it. Let us put bonuses aside for the moment. Instead, is it possible for you to set limits at this casino whenever you need to? You are aware that casinos have the right to impose these restrictions, but only after receiving your prior request. Although these are available, I believe that casinos require the player's initial impulse. Let's see what Tomas brings next through the complaint, though.

There is another thing I do not yet understand. Who closed your account, and why? Can you share details regarding the account closure, please?

I'll be here.

In this casino you don't have a menu that allows you to quickly exclude yourself or set deposit limits, my account was closed because after losing the large sum I sent emails asking to receive some bonuses and to help me, not only not they helped me but due to an incorrect translation they thought that I had declared that I had entered incorrect data and they closed my account directly! At that moment I sent the documentation requesting the immediate reopening but no one has responded to me since then

So your account was closed by mistake, we could say. Is that right?🤔

Now we really need to wait for your complaint to progress any further so we can see how and if our team will be able to help.

If you have any updates, we surely would like to know about them.

At the moment I have received the credit for the rewards I had accumulated, plus an old cashback, however I believe there are the conditions to request a refund due to missed checks or additional VIP loyalty bonuses, what do you think?