Roobet Casino - general discussion (page 2)

Good afternoon, I have a problem with a casino.

They blocked my account for having my son's name in the email, which he is not involved in the page and I manage the email in its entirety, in addition to having 2FA in the account, the KYC correctly done (which they themselves They accepted me the first day I entered the page, I did) and now the live support does not give me answers and they have me on stand-by with $233 inside the account.

What do you recommend?

Hello,

since the email address does not serve as any kind of proof of identity, I fail to understand what seems to be the problem. I feel that the casino's system must have found some sort of similarities with other accounts or accounts, and flagged you, but a similar address should be considered only as a hint. Kindly note that verification, as the name suggests is the only valid process that ensures it was you who registered, deposited, played, and won, so registration does not mean verification.

However, the casino is probably investigating the similarities, which is usual and you have to wait for the result. Normally, an ordinary chat operator is not involved in the procedure, meaning he or she can't provide relevant information just yet.

I recommend you wait, keep me posted with any updates, please.

Would not hurt to know the casino's name though.

Good morning Raka!

4 hours ago they enabled me to withdraw my funds after a long wait of +30 hours without answers.

Probably my account will be closed for the reason the agent gave me: my email has my son's name on it.

But no problem, I just wanted them to give me the funds that I just earned. With all this learned, I don't think I'll ever go back to that casino.

The casino is Roobet.

Thank you very much for your message.

Hello randyg,

I still like to understand what was wrong - though I'm of course happy that you got the winnings!

Do you mind sharing the casino's official explanation?

It's just a kind request, no pressure 😉

Hello Radka! Clear

I'm waiting for them to answer me, as soon as they let me know I'll tell you.

Thank you!

Good day. I'll keep you informed.

They blocked my account and closed it without giving me reasons, they didn't send me an email.

I also don't see that support responded in an estimated time that I can read before my account is blocked.

Hello randyg,

Thank you for letting me know. This happens quite often, and I was hoping that you might be more informed, well, I guess that would be best to move on 🙂.

Enjoy the Sunday 👍

I don't have much experience with this casino, what about you?

I bet with these crooks, Milan-Halas Verona mast. I bet that Verona will earn more than 2.5 offsides. All sites show that they have earned 3 offsides, even their own website writes 3, the official site of Serie A also 3, but everywhere 3. And they did my bet as a loss. Just scams!

Regarding the recent complaint here for 131btc. I was on the site when this guy won the money and was speaking to him in chat.

The win was 100% legitimate. However it seems from his complaint that he isn’t getting his case across very well and missed many key details.

For one after he won the money the casino left it in his balance and let him keep playing with it for probably 5 days. It was only when he tried to withdraw that the casino confiscated the balance. If someone had illegitimately won $3 million I’m sure the casino would immediately void the funds not let the player keep it in their balance for multiple days.

Roobet also continued to show off the win in the ‘biggest wins’ section of their site for weeks. This is extremely strange if they had decided that the win was not legitimate.

Also as crash is an open lobby with hundreds of people playing at the same time surely if there was a malfunction everyone should have won millions not just one person?

You must be talking about this complaint. It's surely an interesting case and I'm really wondering if we manage to resolve it. When it comes to real money, it's one of the biggest cases we had so far.