1 year ago
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My withdrawal problems started on October 26, 2026. My latest withdrawal of 5,000 USDT, requested on November 2, is still pending.
I’ve contacted live chat, my VIP manager, and email support several times, but nobody is giving me a proper answer.
Very disappointing experience. Be careful before depositing your money with Rollhub.
Thank you for sharing the case you are currently dealing with at this casino. From what I understand, you requested the withdrawal on October 26, so you have already been waiting for quite a long time.
You mentioned that customer support, the email support team, and even your VIP manager have not provided a proper answer. Did any of them explain why the withdrawal is delayed, or did they only give you general responses?
I was going to recommend submitting a complaint, but I can see that you have already done so and that it is currently waiting for review. You made the right decision, and I sincerely hope our team will be able to help.
Since you are withdrawing a relatively large amount, did the casino request any documents from you? Are you already fully verified, or has verification not been required so far?

Thank you for your support and for looking into my case.
They only told me they would check with the relevant team, but I never received any update. Every time I follow up, they ignore my messages.
I don’t think the amount is the issue, as their website allows daily withdrawals of up to 10,000. I even cancelled my withdrawal on October 28 and tried a smaller amount of around $30, but it didn’t help.
For your information, I’m a Level 23 player with over 2 million in total wagering.
I understand what you are describing. However, I would not cancel the pending withdrawals or divide them into smaller amounts at this point. I would leave them exactly as they are because every cancellation may only extend the time it takes to receive your money.
Considering the amount involved, withdrawals of only $3,000 at a time seem rather inadequate.
As I already mentioned, our team will try to help you, and I sincerely hope the situation can be resolved and that you receive all your money. However, you will need to remain patient because our complaint process also takes time.
Most importantly, do not cancel the withdrawals and do not play with the money. Leave everything pending and wait for the case to progress.

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